Customer Service Supervisor
Thank you for your interest in working for Ironform at one of our fast-growing manufacturing plants.
Ironform is a trusted Tier 1 metal fabricator, supplying market leaders in Class 8 transportation, construction, agriculture, mining, off-road, material handling, and industrial equipment.
Whether you are just starting your career in manufacturing or looking to use your already developed skills we may have a position for you as an Operator, Engineer, Manager, and MANY MORE OPPORTUNITIES!
Why should you work for us…
Benefits Include
• Competitive Pay
• Health Benefits after ONLY 30 days (FREE healthcare options for employee)
• Paid Time Off (PTO)
• 401k Matching after ONLY 30 days
• Tuition Reimbursement
• Paid Holidays
• Monthly Catered Luncheons
• On the Job Training
• Advancement Opportunities
Job Responsibilities
• Ensure CSRs are getting answers from production, troubleshooting EDI errors, etc
• Ensure CSRs are responding to Customers in a timely manner, with valid information.
• WC Load Reports and WC Level Load Reports, run and distributed daily.
• Maintain and address Rework Logs and ICRs
• Review FSAs for each department. If there is an area of concern with a CSR/Scheduler, review with said employee.
• Ensure Schedulers are reviewing long lead-time items, items with high fallout, Customer critical line stopper items, etc.
• Expected to work in collaboration with Plant Managers, Supervisors and/or Leads regarding problem resolutions.
• Other duties as assigned
Job Qualifications (Required)
• At least 18 years of age (required at all locations)
• High School diploma or GED (required at all locations)
• 3+ years experience in Scheduling
Job Qualifications (Preferred)
• Previous manufacturing experience preferred (all locations)
• Manufacturing software
• APICS Certification
Physical Requirements Of The Job
• Frequent walking, standing, kneeling/squatting, bending/stooping, pushing/pulling, twisting and lifting for 8-12 hours per day
• Able to frequently walk, stand, kneel, squat, bend, stoop, push, pull, twist and lift for 8-12 hours per day
• Able to work in non-climate-controlled and noisy environment
• Frequent overhead reaching and reaching with both hands
• Frequent pushing, pulling, lifting or maneuvering loads up to 50 lbs
• Able to wear and tolerate Personal Protective Equipment (apparel and devices)
• Vision acuity, corrected or uncorrected, capable of reading documents, blueprints, gauges, equipment settings, calibration instruments, parts labels and written materials
• Reliable to come to work every day and be on-time
• Flexible work availability, including Overtime during the week and weekends
Monday-Friday
Day Shift
Motor Vehicle Manufacturing
Other
Full-time