Infrastructure Operation Specialist
Stefanini Group is in search of an Infrastructure Operation Specialist for a globally recognized automotive company based in Dublin VA.
This is open to W2 candidates.
The Infrastructure Operation Specialist provides onsite business solution infrastructure support and end-user support for support for all areas within the client's footprint. This position occurs as part of the Onsite Americas team, within the Infrastructure and Onsite Services (IOS) unit of client's IT Organization.
The Infrastructure Operation Specialist role is the local representation of Group IT for a specific business production environment. In this role it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and some specialized devices. These technologies are highly standardized in Group IT business practice and much of the work is conducted according to standard processes and methodologies. Most server and network hardware are configured according to Standard Operating Environment (SOE) specifications, common throughout Volvo's global network.
Technicians are assigned support tasks via ticketing system and are expected to understand and prioritize responses. In addition to break/fix activities, technicians are also expected to drive continuous improvements to IT services impacting assembly operations using our internal Volvo Production Systems (VPS) methodologies.
This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes to achieve the end results. The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly work as a team.
• Ideally at least 3 - 5 years' experience in a Help Desk and support environment.
• Minimum of 3- 5 years of IT experience preferred.
• ITIL 4, MOS, DCSE, A+ and Network+ (IOS) certifications in at least two of these areas are strongly encouraged.
• Experience working in a highly matrixed organization.
• Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.
• The ideal candidate will be highly motivated with a strong sense of urgency.
***Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with global presence. We are CMM Level 5 company.
Motor Vehicle Manufacturing
Information Technology
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