JOB DESCRIPTION Job Title: Customer Service Representative II Job Code: NA2140 Essential Duties and Responsibilities (up to 7) Correspond with customers via telephone, e-mail, fax, etc. Following standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates Track orders through delivery; update manufacturing/shipping team and customers as needed Work with Operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate Maintain a proficient knowledge of all company products and services Accurately enter and maintain all orders and customer data in company order entry systems Position Requirements High school diploma required Two (2) plus years’ experience in customer service position; manufacturing preferred Strong communication (verbal and written) and interpersonal skills Attention to detail and ability to manage multiple projects in a timely manner Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level: 1 year Shift: 8 hour shift Day shift Morning shift Weekly day range: Monday to Friday Work setting: In-person Office Ability to Relocate: Richmond, IN 47374: Relocate before starting work (Required) Work Location: In person
Salary: $45,000 - $50,000 a year
Employment Type: Full-time
Qualifications
[ "Work authorization (Required)" ]