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Manager, Operations Reporting

Sallie Mae Bank

Location: New Castle, Virginia
Type: Non-Remote
Posted on: February 7, 2024
Higher education
Business operations
Database administration
Business requirements
Business requirements
Business requirements
Quality control
Stored procedures
Data warehouse
Data warehouse
Business intelligence
Data Analysis
Microsoft Office
Operations
Reporting
Transformation
Finance
IMPACT
Operations
Reporting
Operations
SQL
Operations
Reporting
Reporting
Analytical skill
Reporting
Operations
Data
Dashboard
SQL
Database
Fraud
Operations
Reporting
Forecasting
Operations
Operations
Reporting
Dashboard
Reporting
Data
Management
Reporting
Metrics
ICE
Testing
SQL
Database
Database
Data
.NET
Reporting
Operations
Accountability
Regulatory Compliance
Analytics
Analytics
Reporting
Documentation
Writing
SQL
SAS
SQL
Database
Law
Policies
Privacy
Job Details When you join Sallie Mae, you become a champion for all students.
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
TITLE : Manager, Operations Reporting
Duties : Develop and deliver essential business operations reports for the Private Credit Operations business unit. SQL database maintenance, development and delivery of daily operations reports using commercial reporting software. Coordinate development sessions to thoroughly understand the reporting requirements and changes needed to support business requirements. Driving analytical input and development of business reporting tools for Sallie Mae operations areas. Maintaining data, evaluating performance against corporate plans, and developing corporate dashboard reports. Develop, test, and maintain SQL databases for credit and fraud operations reporting. Provide business/product line forecasting support for the Private Credit Operations team. Update/distribute daily operations reports. Develop reporting tools to support business requirements. Create dashboard reports using commercial reporting software. Communicate/present data to all levels of management. Ensure that reporting is built to business requirements and needs. Evaluate performance against corporate plans. Validate that reports are measuring desired business metrics. Validate reports through quality control process. Complete quarterly ICE testing. Develop/ maintenance of SQL databases. Optimize queries and indexes. Conduct database updates to maintain reference tables and stored procedures. Work with IT to resolve data conflicts in the data warehouse. Perform updates on .Net reporting solutions. Ensure communications between data warehouse teams and Operations. Hire, train, develop, and appraise staff effectively. Communicate areas of accountability and performance expectations. Ensure all staff are properly trained and in compliance with all State and Federal regulations. Remote work permitted within a reasonable commuting distance of the Newark, DE office.
LOCATION: 300 Continental Drive, Newark, DE 19713
REQUIREMENTS: Bachelor's degree in Business Intelligence Analytics, Analytics, or closely related field of study and four (4) years of experience as a IT Service Intern, Intern, or closely related occupation.
SPECIAL SKILLS: Also requires four (4) years of experience in the following:
• Data analysis, reporting, and/or documentation;
• Writing SQL / SAS queries;
• Student or Consumer lending;
• Microsoft Office Suite; and
• SQL database knowledge.
CONTACT: Send resume to and reference job title and location.
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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• Position Id: R24_000016