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Patient Access Supervisor- Parkview

Carilion Clinic

Location: Roanoke, Virginia
Type: Full-Time, Permanent, Non-Remote
Posted on: February 3, 2024
Patient Access Supervisor- Parkview
Roanoke , VA
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Job Description
How You'll Help Transform Healthcare:
Supervises, coordinates, monitors, and maintains effective, efficient daily operations of Patient Access. Guides and drives the development and activities of staff. Serves as subject matter expert. Interfaces directly with customers; develops and provides staff training; and resolves customer concerns within a team to meet or exceed customer service requirements. Responsible for all aspects of service. Promotes team building and programs for attaining quality service, satisfaction, and financial goals.
• Supervises, coordinates, plans, schedules, and implements activities, workflow, and policies/procedures for assigned area(s); and assures timely accomplishment of assigned workload. Plans, coordinates, and schedules the activities and completion of work in the assigned area(s) ensuring adherence to federal, state and local requirements.
• Provides leadership, direction, and support to staff. Oversees staffing selection, orientation, and training. Coordinates workflow and staffing coverage, as well as timekeeping functions, to maintain efficient and effective processes. Coaches and develops staff to maximize their potential. Evaluates staff performance and conducts disciplinary action as appropriate. Responsible for creating a positive work environment. Provides continuous, realistic, and objective feedback to staff; assists staff in reaching their full potential; and takes action to assure opportunities for all staff.
• Responsible for cost effective materials management, staff utilization and cost containment within assigned area of accountability. Collaborates with leadership to develop operational budgets providing support as required, resolves issues and improves processes and services. Responsible for maintaining production levels and quality goals and completing associated statistical reporting.
• Assists with the development and coordination of strategically aligned organization-wide plans; projects; and standardized processes. Facilitates effective, open, two-way communication and resolution of workplace issues considering alternatives and selects most appropriate solution.
What We Require:
Education: Business degree in business administration or related field or 4 years of experience in lieu of degree
Experience: Minimum 3 years of experience in medical/hospital billing, collections, eligibility/social service system or directly related field. Leadership experience preferred.
Licensure, certification, and/or registration: Participation in related professional organizations desired.
Other Minimum Qualifications: Demonstrated verbal and written communications skills, and proficient computer system knowledge. Well organized and detail oriented. Actively participates in appropriate professional organizations. Proficient in team building, conflict resolution, group interaction, project, and budget management. Excellent skills in change management, and group process. Understanding of operations and competitors, and economic, social and legal environment
About Carilion
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Requisition Number: 144775
Employment Status: Full time
Location: Park View
Shift: Day/Evening
Shift Details: 8:00a-5:00p
Recruiter Email: kagonce@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
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Job Summary
Company
Carilion Clinic
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
4+ years