Salary
$54,613.00 - $87,380.02 Annually
Location
VA 24012, VA
Job Type
Full-Time
Job Number
02542
Department
Department of Technology
Division
Department of Technology - E-911 Wireless
Opening Date
02/02/2024
Description The City of Roanoke is seeking an E911 Operations Specialist to review, aggregate, and analyze data from CAD system and audio recordings on a monthly, quarterly and yearly basis and serve as complaint investigator. Job responsibilities include but are not limited to processing, routing, and tracking FOIA requests and paper work for subpoenas within the time restrictions set for each request, overseeing the development and improvement of quality assurance, reporting, and data collection practices; using analytical skills to assess the performance of all E911 communications staff; making recommendations to E-911 management team based on data trending regarding the performance of each shift and communications officer; and overseeing the development and improvement of quality assurance regarding the performance of each shift and communications officers. The successful candidate will also assist and advise the E-911 Manager to assure the emergency communications center is adhering to standards related to accreditation, as well as effective and efficient operations practices and meet directly with E-911 Communications Supervisors and Communications Officers to review expectations, quality assurance practices and operating standards as requested by E-911 Manager or staff.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is a non-exempt position.
Examples of Duties SUMMARY
This role will focus on processing, routing, and tracking of FOIA requests and paper work for subpoenas within the time restrictions set for each request, overseeing the development and improvement of quality assurance, reporting, and data collection practices; quality assurance and complaint investigation.  Oversees the development and improvement of quality assurance, reporting, and data collection practices. Assists and advises E-911 manager to assure the emergency communications center maintains effective and efficient operations practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Reviews, aggregates and analyzes data from CAD system.
Oversees the development and improvement of quality assurance.
Makes recommendations to E-911 management team based on data analysis and trends.
Meets with E-911 staff to review quality assurance practices and operating standards.
Conducts quality control compliance reviews and researches discrepancies.
Prepares reports and analyzes trends as it relates to quality control.
Develops and maintains department manuals as necessary.
Investigates all internal and external complaints.
Processes, routes and tracks FOIA requests within given time restrictions.
Provides operational support as a communications officer on an as needed basis.
Reviews department policies and procedures for compliance with accreditation standards.
Updates accreditation plan as necessary.
Assists in writing directives to assure accreditation requirements.
Identifies trends in CALEA (Commission of Accreditation for Law Enforcement Agencies) standard development and alerts management to anticipated changes.
Prepares reports on existing department operations, methods and procedures relating to accreditation standards.
Collects the appropriate reports and proof to satisfy accreditation standards.
Conducts policy research and surveys of other jurisdictions relating to accreditation.
Maintains all records associated with accreditation and Library of Virginia requirements.
Participates in special projects.
Performs related tasks as needed.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
Typical Qualifications QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Associate's degree preferred. Minimum of three years of public safety emergency communications experience.