Job Description Job Description
Best Western Plus Beckley, WVFull Job Description
The maintenance technician is responsible for providing an attractive, clean, safe and well-maintained property, using a systematic approach that maximized guest satisfaction and remaining within budget.
Duties and Responsibilities
• Maintain and repair interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems and swimming pool.
• Inspect all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely.
• Communicate and enforce all hotel policies and procedures.
• Inform management of hazardous situations, emergencies or security threats.
• Maintain a clean and organized maintenance shop and for the security of hotel inventory.
• Assist all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Understand and respond to customers’ needs and ensure a high level of guest satisfaction.
• Perform preventative maintenance of all mechanical/electrical, HVAC, refrigeration, and plumbing systems.
• Maintain cleanliness of hotel grounds.
• Assist with hotel security to minimize risk of theft, crime and other hazards.
Required Skills and Experience
• Able to accept directions and priorities from members of management and reliably follow through on tasks.
• Highly energetic and motivated individual
• Ability to lift up to 80 pounds.
• Ability to work with machinery both indoors and outdoors.
• Ability to work independently with little supervision.
• Previous hospitality industry experience preferred but not required
• Excellent interpersonal and communication skills with strong customer/client focus essential
• Strong problem-solving skills
• Ability to work in a fast-paced, high pressure environment
• Ability to shift and manage multiple priorities
• Results driven focus and ability to work through to completion in a timely manner
• Adaptable to change
• High level of flexibility regarding overtime during times busy periods as required by the business