Variable shift, 7-10 hr/shift, rotate weekends
Submission for the position: PBX Operator - Evening shifts - (Job Number: 7455-11800)
PBX Operator - Evening shifts
7455-11800
Sovah Health - Martinsville
Position Summary
The PBX Operator will answer the phone; place incoming calls & page codes/disasters immediately and professionally always using proper scripting. Must maintain confidentiality of information obtained on the job.
· Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate. Answers the phone promptly using proper scripting and always with a smile
· Pages authorized personnel over the intercom system, announces closing of visiting hours and other notifications, communicate with security guards over the base radio, contacts employees over beeper system.
· Maintains up-to-date on call sheet and process in computer correctly. Maintain list of inpatients with patient’s room number and current computer listing.
· Transmits Code Blue, Cardio-Pulmonary, Code 44 Stat, Disaster Plan, Fire Alarms, or other Emergency calls; respond by taking required action to assist in resolving the situation.
· Places long distance calls for authorized personnel and maintains related records. Assists in all outgoing credit cards, collect and third party calls. Answers questions of callers according to hospital policy and procedure.
· Operates multiple position telephone switchboard to relay incoming and outgoing calls and perform miscellaneous hospital communications. Reports any alarms on telephone equipment, phones out of order, and maintains related records.
· Must be able to foster positive relationships with co-workers and demonstrate flexibility in adapting to changing work demand
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Licensed for 220 beds, SOVAH Health – Martinsville, is a full service, acute-care hospital providing over 22 medical specialties. Among the services we offer are a home health & hospice agency, advanced wound healing center, cardiac rehabilitation center, two cardiac catheterization labs, and medical & radiation oncology services.
Where We Are:
In Martinsville, explore culture and arts, enjoy kayaking or hiking and so much more in the foothills of the Blue Ridge Mountains. From the river to the racetrack, we offer plenty of activities to guarantee that you and your family have a fun filled time!
Why Choose Us:
· Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
· Competitive Paid Time Off / Extended Illness Bank package for full-time employees
· Employee Assistance Program – mental, physical, and financial wellness assistance
· Tuition Reimbursement/Assistance for qualified applicants
· Professional development, Growth opportunities, and Mentor-based training
· And much more…
Minimum Qualifications:
Minimum Education
High school diploma or equivalent Required
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Skills: Auditory skills, effective verbal & communication skills, hand/finger dexterity, critical thinker, ability to type 30 WPM with high degree of accuracy
Requires ability to speak and hear clearly. Requires prolonged sitting.
Minimum Work Experience
Three (3) months on the job training.
EEOC Statement:
SOVAH Health - Martinsville is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Administration/Clerical
Virginia-Martinsville
Schedule: Full-time Location(s): Virginia-Martinsville