Major Responsibilities
• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Essential Job Functions
• Inspects all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely, as directed by Chief Engineer.
• Promptly responds to front desk reports of guest problems or concerns, informs the front desk when action is complete so the front desk can perform “Courtesy Call Back” telephone calls.
• Performs preventative maintenance, repairs, or makes recommendations for repairs, as assigned: all mechanical/electrical, HVAC, refrigeration, and plumbing systems, all building components and furniture, fixtures and equipment.
• Maintains the grounds daily, including landscaping and parking areas in a clean, neat, safe and attractive manner.
• Performs the “PM” schedule on a timely basis, ensuring that all elements of the guest room meet the standards of the brand.
• Performs painting, carpentry, plumbing, emergency carpet cleaning and other jobs as necessary.
• Maintains all storage areas, shops and mechanical areas in a clean, safe and secure manner, reporting to the Chief Engineer any corrective actions that need to be taken.
• Keeps Chief Engineer promptly and fully informed of all problems or unusual matters of significance so that prompt corrective action can be taken.
• Perform job duties with a minimum of disruption of the guest.
Other Duties and Responsibilities
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Excellent health, dental, and vision insurance, along with a MATCHING 401k plan for full time employees.
Experience Required
• 1 - 2 years: Maintenance
Education Preferred
• High School or better
Behaviors Preferred
• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations Preferred
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Salary:
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Qualifications
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