We are looking for an Assistant Banquet Manager to join our World class team at the Hyatt Regency, Downtown Greenville and provide excellent customer service to our hotel guests! An Assistant Banquet Manager is to organize and coordinate the set-up, service and breakdown for all food and beverage functions; maintains communication with meeting planners ensuring complete guest satisfaction; in charge of proper training of banquet servers.
If you’re interesting in kickstarting your career in the hotel industry, we’d like to meet you. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Essential Job Functions
• Ensure that all food and beverage associates consistently adhere to uniform, grooming and appearance standards.
• Ensure the proper set-up, execution and breakdown of banquet functions. Develop creative and attractive table settings, coffee break set-ups, buffets, etc.
• Prepare and tabulate banquet checks, follow procedures for processing of banquet checks, and banquet recaps. Maintain accurate records on gratuity distribution.
• Interact effectively with guests, and greet meeting/function planners. Resolve guest complaints and operational problems and exercise effective decision making ability. Report food related problems to hotel chef.
• Maintain effective communication with Banquet staff, be responsive to staff suggestions and concerns and work to resolve problems. Meet regularly with staff and ensure that staff is kept aware of issues relating to Banquet department and general hotel operations. Attend meetings as scheduled and maintain effective working relationship with all hotel departments.
• Communicate effectively with Catering staff on all banquet events, guest comments and complaints, cover counts etc. Coordinate details of events with and act as a liaison between guest and hotel operating departments.
• Ensure adherence to all regulations concerning the service, handling and storage of alcoholic beverages. Train staff on procedures for discontinuing service to and handling of intoxicated guests and assist when needed.
• Supervise the proper handling and storage of all Banquet furniture, fixtures, equipment, and supplies, schedule cleaning of function rooms and service areas, and assign cleaning tasks to staff.
• Ensure department is stocked with adequate supplies of all service ware, linen, condiments, dairy products, juices and all other items used during service. Ensure that staff is trained on and follows storeroom and requisition procedures.
• Communicate with kitchen on cover counts and any other food-related issues.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• 3 years
Restaurant type:
• Fine dining restaurant
Shift:
• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift
Weekly day range:
• Monday to Friday
• Weekend availability
Education:
• Associate (Required)
Experience:
• Banquet: 1 year (Required)
• Food management: 1 year (Required)
License/Certification:
• Driver's License (Required)
Work Location: In person
Salary:
Employment Type:
Qualifications
[ "Associate (Required)", "Banquet: 1 year (Required)", "Food management: 1 year (Required)", "Driver's License (Required)", "Work authorization (Preferred)" ]