We are looking for a Director of Operations to join our World class team at the Hyatt Regency, Downtown Greenville and provide excellent customer service to our hotel guests! A Director of Operation’s is to assure the overall success of the hotel by meeting or exceeding the planned objectives for revenue, profit, guest satisfaction and product quality in all Food & Beverage and Front Office areas. If you’re interesting in kickstarting your career in the hotel industry, we’d like to meet you. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Essential Job Functions
• Oversees the operation of the Front Desk, Housekeeping, F&B Outlets, Banquets and Culinary departments by setting the objectives, measuring performance and supervising the department heads.
• Oversee, control and administer all Food & Beverage outlets maintaining and exceeding AURO Hotels’ and Brand Standards in each outlet.
• Maintain an organized and efficient Food & Beverage Department; oversees operation of all food and beverage operations and kitchens.
• Knowledgeable of computer terminal, POS System, Delphi, and Time and Attendance
• Attend Banquet Event Order, Staff and Food & Beverage Meetings.
• Handle accounting for all purchases and inventory.
• Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, labor costs.
• Handle planning and execution of hotel sponsored events as required.
• Taste food and beverage products from all areas, to ensure quality and consistency.
• Market ideas and promotions (strategies) in the F&B Department.
• Handle customers who are satisfied or dissatisfied with any service provided in the F&B area.
• Oversee all formal or informal disciplinary action regarding any F&B associate.
• Monitor F&B Computer POS systems; Assists in monitoring of cashier procedures.
• Accountable for beverage cost for outlets.
• Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
• Ensures that all new associates receive a thorough orientation and on-going technical training.
• Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
• Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
• Monitors service and teamwork on a regular basis and counsels associates as needed
• Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associates productivity and satisfaction of direct reports.
• Develops and implements strategies to achieve Employee Satisfaction Index goals.
• Creates a positive work environment for all associates.
• Communicates with other managers and associates to provide smooth working relations between departments
• Determines and communicates standards of performance to associates. Evaluates associate performance on a regular basis and recommends salary increases as appropriate.
• Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
• Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established AURO guidelines.
• Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.
• Actively participates on the Executive Committee.
• Handle Manager on Duty Responsibilities as required.
• Handle scheduling of Outlet Managers and Supervisors.
• Maintain communication with the Executive Chef on developing and creating menus, culinary organization and procedures.
Auro Hotels/ Hyatt Regency Greenville is an equal opportunity and e-verify employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
Supplemental pay types:
• Bonus pay
Ability to commute/relocate:
• Greenville, SC 29601: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Required)
Willingness to travel:
• 25% (Preferred)
Work Location: In person
Salary:
Employment Type:
Qualifications
[ "Bachelor's (Required)" ]