• Ensure that all food and beverage associates consistently adhere to uniform, grooming, and appearance standards.
• Ensure the proper set-up, execution, and breakdown of banquet functions. Develop creative and attractive table settings, coffee break set-ups, buffets, etc.
• Operate department within budgetary guidelines and in response to actual business conditions.
• Establish goals for the department and communicate those to banquet associates.
• Develop and implement policies and controls concerning Banquet operations, including service standards, food and equipment handling, safety, breakage, and sanitation, etc.
• Prepare and tabulate banquet checks, and follow procedures for processing banquet checks, and banquet recaps. Maintain accurate records on gratuity distribution.
• Interact effectively with guests, and greet meeting/function planners. Resolve guest complaints and operational problems and exercise effective decision-making ability. Report food-related problems to hotel chef.
• Maintain effective communication with Banquet staff, be responsive to staff suggestions and concerns, and work to resolve problems. Meet regularly with staff and ensure that staff is kept aware of issues relating to the Banquet department and general hotel operations. Attend meetings as scheduled and maintain an effective working relationship with all hotel departments.
• Communicate effectively with Catering staff on all banquet events, guest comments, and complaints, cover counts etc. Coordinate details of events with and act as a liaison between guest and hotel operating departments.
• Ensure adherence to all regulations concerning the service, handling, and storage of alcoholic beverages. Train staff on procedures for discontinuing service to and handling intoxicated guests and assist when needed.
• Supervise the proper handling and storage of all Banquet furniture, fixtures, equipment, and supplies, schedule cleaning of function rooms and service areas, and assign cleaning tasks to staff.
• Ensure the department is stocked with adequate supplies of all service ware, linen, condiments, dairy products, juices and all other items used during service. Ensure that staff is trained on and follows storeroom and requisition procedures.
• Communicate with the kitchen on cover counts and any other food-related issues.
• Complies with Company Standards of Service as outlined for Auro Hotels.
• Projects a favorable image of Auro Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers, and co-workers with professionalism and respect at all times.
• Completes Departmental, Auro Hotels, and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule, including evenings, weekends, and holidays.
• Abide by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours, and/or responsibilities for this job at any time.
Experience Preferred
• 2 - 3 years: College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required.
Education Preferred
• High School or better
Salary: $32.5K - $41.1K a year
Employment Type:
Qualifications
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