Swamp Rabbit Cafe and Grocery is a mission-driven business passionate about being a force for good for the community. Our mission is to buy, sell, and cook with fresh, local food and to provide a community space where people come together to celebrate meals. We envision a community that supports a just and sustainable food system that allows small local farmers to thrive. As we grow our team, we seek individuals that believe in our mission and are invested in making our vision a reality.
Swamp Rabbit Cafe and Grocery is a showcase for local farmers and food artisans. This is a fun and fast-paced environment focused on serving delicious food with fresh seasonal and local ingredients. Under guidance from the Front of House Manager, the Front of House Assistant Manager is responsible for meeting and exceeding guests’ expectations with exceptional food and service, keeping up employee morale and work ethic, overall cleanliness of the business, and increasing sales through customer experience.
ESSENTIAL JOB FUNCTIONS
●Directly responsible for leading FOH cashiers, cleaners, and FOH Leads towards providing the most pleasant, happy, and fun experience for our customers
●Supports customer service training of employees, including EBT sales
●Capable of performing the Cashier and Swamp Cleaner positions to properly supervise all of those functions and crossed trained on stockist and expos positions to assist in those areas
●Supports the FOH Manager in tracking and reducing mistakes at the register
●Responsible for managing customer service needs including responding quickly to square feedback and in-person/email/calls, correcting any issues with the customer and passing along praise to employees
●Helps manage and track labor by writing effective schedules, allocating hours scheduled to most necessary tasks, sending staff home when slow and tracking/approving time sheets
●Responsible for increasing sales through managing restocking of outside displays and grab and go items and through anticipating customer needs, and other sales promotions
●Helps develop metrics for measuring guest satisfaction and works to improve results
●Manages the outside area to create an inviting, safe community space
●Is the point person for customers - assists with questions, carrying groceries or food, suggests products, goes the extra mile to be welcoming and helpful with any customer need
●Trains all cashier staff in customer service and sales
●Generates fun and excitement through upbeat personality and positive attitude to help ensure a good work environment and customer experience
●Maintains a clean workspace and adheres to all SCDHEC food safety requirements and has knowledge of food safety and sanitation practices
●Performs calmly and effectively in a fast-paced work environment
●Treats customers and co-workers with courtesy and respect
●Makes eye contact and greets customers enthusiastically
●Assists customers with menu questions and suggestions, and maintaining high customer service at all times
●Communicates regularly with other managers regarding needs, successes, and customer input
●Finds efficient use for downtime and also finds efficient use for Cashier and Cleaner staff during downtime
STANDARD JOB FUNCTIONS
●Approaches issues with the goal to propose solutions, rather than highlight problems
●Identifies whether a problem is system-based or person-based, and works constructively to solve problems accordingly
●Coaches and develops the team to improve customer service, product knowledge, and work efficiency
●Leads by example and provides employees with clear expectations and timely feedback
●Supports and assists in training, scheduling, coverage, assigning breaks, hiring, firing, reviewing, and rewarding for FOH employees
●Follows budget and manages department profitability
●Provides detailed insight to management on overall performance of the department
●Takes initiative to ensure healthy conflict resolution among customers and employees as relevant
●Is a hands-on leader who isn't afraid to get sweaty
●Conducts team member performance reviews
●Works closely and collaboratively with all Swamp Departments
●Establishes and maintains good business and community relations
●Helps us grow, without losing the magic
JOB REQUIREMENTS
●Must be 21 years of age or older
●2+ years’ experience in retail and/or customer service business required
●Experience managing a budget and staff strongly preferred
●Must have a good working knowledge of Google Suite (Drive, Sheets, Docs) and Microsoft Excel
●Requires flexible hours, weekend availability a must, closing shifts end when closing tasks are complete
●Must have a high school diploma or equivalent
●Must agree to background check
●Must have a valid driver’s license and meet the requirements of the Swamp driving policy
●Must communicate through company designated platforms including, but not limited to Slack, Paylocity, Deputy, and/or email
●Must adhere to all SCDHEC food safety requirements including following rules of cooling and storing food properly when applicable
●Is an active part of the Swamp Team so adheres to high standards of service, quality, and presentation
●Takes initiative to help any area of the business if possible
●Performs other duties as assigned and requested. It is understood that every incidental duty connected with operations detailed in this job description are not always specifically described. Employees may be required to perform duties not within their job description as requested at the discretion of SRCG Management.
SWAMP RABBIT CAFE & GROCERY ESSENTIAL SKILLS AND EXPERIENCE
●Must possess a passion for local food and an interest in telling the story behind it.
●Must conduct oneself in an honest, professional and respectful manner at all times.
●Must possess a love of people, interact with people well, and possess a desire for excellent customer service.
●Able to take direction, work independently, and as a member of a team, and able to create working relationships.
●Able to interact with employees and customers in stressful situations and/or conflict in a non-threatening and redemptive way.
●Must be highly motivated, hardworking, and possess a positive, enthusiastic attitude.
●Must pay attention to details, be organized, and able to handle multiple priorities simultaneously.
●Must have problem solving skills, be flexible, creative, and able to adapt to change when required.
●Must possess good interpersonal skills and communicate well verbally and in writing.
●Must have reliable transportation and report for work in a timely manner.
ESSENTIAL SAFETY SKILLS - WORK ENVIRONMENT
SRCG requires that PPE (Personal Protective Equipment) such as safety shoes, gloves, etc. be used or worn by employees whenever workplace hazards are discovered that could damage any part of the body to eliminate and/or reduce the hazards employees face in their daily job duties. PPE will not be used as a substitute for safe work practices, machine guards, or other controls. PPE is to be used in conjunction with these controls to increase employee protection.
ADA COMPLIANCE
SRCG is an Equal Opportunity Employer. ADA requires the SRCG to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.
ADA GUIDELINES- PHYSICAL DEMANDS
Stand: Constantly
Reach Out/Above Shoulder: Frequently
Lift 20 pounds or less: Frequently
Walk: Frequently
Ascend/Descend Stairs/Ladders: Frequently
Lift 20-50 pounds: Frequently
Sit: N/A
Squat or Kneel: Occasionally
Lift 51-100 pounds: N/A
Handling: Constantly
Bend: Occasionally
Lift > 100 pounds: N/A
Push/Pull: Occasionally
Heat Exposure: Occasionally
Cold Exposure: Occasionally
PAY AND BENEFITS
●Pay based on experience, starting at $18/hr
●Wage increase available if exceeding requirements
●Comprehensive benefit package including health, dental, and vision insurance (available to full time employees)
●PTO available based on hours worked
●Other benefits include 20% Swamp discount, free shift meals, Employee Assistance Program and discounted bike share program
SRCG has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and SRC&G reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
The Swamp Rabbit Cafe and Grocery is proud to be an equal opportunity employer. This is not a contract. No information in this document will alter the at-will employment relationship. Position is open until filled.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• 2 years
Restaurant type:
• Casual dining restaurant
• Fast casual restaurant
Shift:
• Day shift
• Evening shift
Weekly day range:
• Weekend availability
Work Location: In person
Salary:
Employment Type:
Qualifications
[ "Work authorization (Required)" ]