Job Description:
Pets Best is in the process of an acquisition. If you are hired into a Pets Best role with Synchrony, you will become an employee of the new company post close of the acquisition.
About Pet’s Best
Pets Best was founded in 2005 and provides insurance coverage for dogs and cats and are the only veterinarian founded pet insurance agency in the United States. Recently we joined CareCredit, a Synchrony solution; and together we provide pet parents peace of mind and financial solutions for veterinary care when they need it most. Join our team of pet lovers who strive to treat our members and their pets like family by delivering the highest quality customer service and value. ​
Benefits:
From day one, you'll start at $21.50 per hour and are eligible for a benefits package that include coverage for your whole family, dental & vision insurance, and a 401(k) with company match.
Schedule:
The schedule will be Monday – Friday with a rotating Saturday every 4 weeks.
Role Summary/Purpose:
This position reviews invoices and pet medical documents and determines coverage in compliance with the current Underwriter’s policy.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Review individual policies to make an eligibility determination with high degree of accuracy
• Contact with internal departments as well as veterinarians and clinic staff
• Ensure compliance guidelines are met with both internal policies and procedures and contractual commitments
• Work independently and with others on a virtual team
• Drive a “Great Place to Work” culture, attend and participate in team meetings as well as engagement events
• Use PC based programs to enter data into claims system, communicate with leaders and teammates, and organize information
• Create and issue claim decisions to pet parents using proper spelling, grammar, and punctuation in line with the policy terms
• Calculate invoice totals, discounts, and tax rates
• Perform others duties and/or special projects as assigned
Qualifications/Requirements:
• 3+ years recent clinical veterinary experience (dog and cat) as a veterinary assistant, veterinary technician or veterinarian
• Knowledge of veterinary terms, abbreviations and conditions.
• Knowledge of medical conditions and associated symptoms, procedures, treatments, secondary conditions and pharmaceuticals used in veterinary medicine
• Knowledge of canine and feline breeds, anatomy and associated predispositions to illness.
• Ability to read and interpret medical diagnoses and medical records.
• Ability to work cross functionally with our internal and external resources
• Ability to handle multiple projects concurrently
• Demonstrable Microsoft Office proficiency: Word, PowerPoint, Excel, Outlook, Teams
• Strong writing skills: organization, spelling, grammar and punctuation
• Strong mathematical and problem-solving skills
Desired Characteristics:
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT) or Registered Veterinary Technician (RVT)
• Previous processing pet health insurance claims
• P&C Adjuster License
• Hands-on clinical experience within an emergency and/or specialty practice setting (examples include: Oncology (medical +/- radiation), Ophthalmology, Internal Medicine, Neurology, Cardiology)
Grade/Level: 05
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test and submit to a background investigation as part of the onboarding process
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Job Family Group:
Customer Service Operations