Job Type: Full time
About this role:Wells Fargo is seeking a Senior Operations Processor. Learn more about the career areas and lines of business at wellsfargojobs.com.In this role, you will:Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performanceSkilled in use of computers and 10 key, keyboardAttention to detail: Accuracy and thoroughness in accomplishing a task through concern for all the areas involved. Performing with a level of transparency and mastery of our work environment that results in no surprises.High Productivity - To increase efficiency and expense discipline. Fulfills responsibilities by exceeding and or meeting established goals.Effective organizational, multi-tasking, and prioritizing skillsUse technical expertise in the designated area and resolve escalated issuesProvide feedback and present ideas for improving or implementing processes and customer supportPerform complex operational and customer support initiatives within Operations functional areaAssist staff, managers, and colleagues and provide guidance and interpretation of policies and proceduresApply technical knowledge and expertise to perform work and action requestsProvide subject matter expertise and interpretation of procedures to staffCollaborate and consult with peers, colleagues, and managers to resolve issues and achieve goalsInteract with internal customersRequired Qualifications, US:4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Fraud Detection experience in check negotiationStrong organizational, multi-tasking, and prioritizing skillsAbility to execute actions in a fast paced, high demand, environment while balancing multiple prioritiesAbility to lead, train, and provide feedback to staff and corresponding managersAdvanced Microsoft Office (Word, Excel, and Outlook) skillsExcellent verbal, written, and interpersonal communication skillsAbility to make complex decisionsAbility to adjust and adapt to changeKnowledge and understanding of bank systems including knowledge of HoganJob Expectations:This position will require onsite presence in a hybrid arrangement40 hours per week Monday - Friday the earliest start time is 5:00am -1:30pm ET. Schedules will be set as need is determined.Flexible (end time) hours to support meeting established SLAsWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Drug and Alcohol Policy Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.