E-911 Training Coordinator
Salary
$54,613.00 - $87,380.02 Annually
Location
VA 24012, VA
Job Type
Full-Time
Job Number
02474
Department
Department of Technology
Division
Department of Technology - E-911 Wireless
Opening Date
11/10/2023
• Description
• Benefits
Description The City of Roanoke is seeking an E911 Training Coordinator to coordinate, plan, implement and oversee the E911 department training program. This position has a high impact on the organization and a strategic outlook for training is essential. This position researches new training materials, educational methods, and training technologies such as computer interactive programs. Must have knowledge of adult learning principals and strategies and some experience teaching adults of diverse backgrounds. Monitors and ensures all required department certifications are maintained. Coordinates a Training Committee and assist with development/evaluation of on-the-job training with supervisor input. Maintains multiple databases of all personnel and their training records. Requires comprehensive knowledge of overall operations of E911 communications center and possess above average written/oral communication, organizational and computer skills. Requires DCJS basic dispatcher certification, instructor certifications for DCJS, APCO, VCIN, EMD and CPR or with the ability to obtain certifications within one year from date of employment. Requires a complete criminal background investigation. Requires flexibility of work schedule to accommodate all required shift training, on-call requests for emergency incidents and act as  supervisor as needed.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is a non-exempt position. Examples of Duties SUMMARY
Performs complex and challenging work to coordinate, plan, implement and oversee the E911 department training program. Supervision is exercised over subordinate personnel with the assistance of management staff as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Coordinates training, certification, recertification and development of E911 communication center personnel.
Provides strategic outlook for training involving researching new training material, education methods and training technology.
Establishes training plan in accordance with the E911 communication center requirements and level of training required to fill positions, prepares lesson plans and training material, monitors employees' performance during training activities to ensure training needs are being met, supervises the on the job training program.
Reviews trainee evaluations and makes recommendations for release or termination.
Ensures compliance with DCJS training requirements and any other state mandated training.
Conducts classes pertaining to dispatch activities or procedures at criminal justice academies.
Maintains quality assurance program for staff.
Works with Police, Fire/EMS, and Sheriff Departments to coordinate joint training efforts
Recruits appropriate instructor(s) to teach subject matter, develops and monitors in-house instructors to assist in the training process.
Maintains training and evaluation records to support accreditation.
Conducts internal/external investigations, investigates complaints pertaining to personnel or activities, submits written findings and initiates appropriate resolution of problems.
Evaluates probationary employees at selected intervals in order to ensure success of required goals and benchmarks.
Collaborates with supervisors on individual employee remedial training and performance improvement planning needs.
Review and revise training materials regularly to ensure procedures are following industry standards and are in line with department policy.
Attends planning meetings and training events to obtain/maintain recommended professional certifications through recognized 911 professional organizations such as APCO and NENA.
Performs related tasks and dispatching duties as needed.
SUPERVISORY RESPONSIBILITIES
This position does not require regular supervisory responsibilities; however, it may be required when covering operations as an on-call supervisor or when assigned a group of employees undergoing training. Responsibilities include interviewing, and training employees, planning, assigning, and directing work, appraising performance, addressing complaints and resolving problems.
Typical Qualifications QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements outlined are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Associate's degree in related field preferred. Minimum of five years of public safety emergency communications experience and/or public safety training or certifications; some supervisory experience desired.
Supplemental Information LANGUAGE SKILLS
Ability to read, analyze, and interpret complex documents. Ability to respond effectively to inquiries or complaints orally and in writing.  Ability to make effective presentations to city council, management, public groups and/or boards of directors.  Ability to resolve conflicts.
REASONING ABILITY
Ability to apply principals of logical or scientific thinking to a wide range of problems. Ability to deal with complex problems and issues in the most difficult phases. Ability to interpret an extensive variety of technical information and deal with several abstract and concrete variables. Ability to identify key stakeholders and to think strategically.
CERTIFICATES, LICENSES, REGISTRATIONS
DCJS basic dispatcher certification, certified as an instructor for DCJS, APCO, VCIN, EMD, and CPR or ability to obtain certifications within one year from date of employment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds.  Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
Overview of Benefits for Full-Time Employees:
Paid leave is time off from work available for use by an employee upon approval by supervisor. The first 24 consecutive leave hours for any illness must be charged to paid leave with additional time charged to extended illness leave. Paid leave for employees of the city shall accrue as follows:
Years of Service                   Hours Per Month               Fire  24-hr shift Employees
0 - 4                                         12                                             19.75
5 - 9                                         14                                             22.75
10- 14                                      16                                             25.50
15 - 19                                     17                                             26.75
20 - 24                                     18                                             28.75
25 +                                         20                                             32
Extended Illness Leave: shall accrue at the rate of six (6) hours per month. Fire suppression employees shall accrue extended illness leave at nine (9) hours per month.
Funeral Leave: for family, up to three consecutive days.
Military Leave: Twenty-one work days per Federal fiscal year.
Holidays: The City provides 96 hours of annual paid holiday time.
Mental Health & Well-Being Leave: Employees receive 24 hours (Fire Suppression receives 34 hours) of Mental Health & Well-Being Leave upon hire.  Certification of mental health diagnosis is not required and leave will not be paid out upon separation.
Shared Leave Bank (effective 1/1/2023):  Voluntary membership for full-time Employees who will be out for an extended period of time and has exhausted all other forms of leave.  Members are required to provide 8 hours of their Extended Illness per fiscal year and at least 8 hours per assessment.  Assessments will be limimted to 4 times per fiscal year (max of 40 hours per fiscal year).
Health Insurance: Four coverage types are available:  Employee only, Employee + 1 Child, Employee + Spouse and Family.  Coverage is available through payroll deduction.
Additionally, the city offers the following three Aetna Health Plan Options :
PPO 300 – Provides 100% coverage for preventive care; lower deductible and out-of-pocket maximums than other medical plans; and has higher employee premiums. This is comparable to the current insurance program.
PPO/HRA 1000 – Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than the PPO 300 plan; has lower employee premiums than the PPO 300 plan; and the employer makes contributions to an account through a Health Reimbursement Arrangement (HRA). The City of Roanoke contributes $500 for employee only coverage and $1,000 for all other tiers. Contributions are pro-rated dependent upon enrollment date.
PPO/HSA 2700 – Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than other medical plans; has lower employee premiums; and both the employer and the employee make contributions to a Health Savings Account (HSA) to pay for medical expenses which apply to the deductible. The City of Roanoke contributes towards the Health Savings Account (HSA), $1,300 for employee only coverage and $2,600 for all other tiers. Contributions are pro-rated dependent upon enrollment date.
Optum RX (Pharmaceutical Benefits Manager) - Manages pharmacy benefits, processes employee pharmacy claims and answers employee pharmacy benefit questions.
Aetna Health Plan 2022 Monthly Rates
PPO 300
Employee Only: $70.94
Employee + Child: $265.16
Employee + Spouse: $621.98
Family: $680.04
PPO/HRA 1000
Employee Only: $45.94
Employee + Child: $225.16
Employee + Spouse: $571.98
Family: $580.04
PPO/HSA 2700
Employee Only: $21.72
Employee + Child: $169.46
Employee + Spouse $474.36
Family: $476.68
Dental Insurance: Four coverage types are available: Family, Employee and Spouse, Employee and Child, and Employee only. Coverage is available through payroll deduction.
Delta Dental 2022 Monthly Rates
Employee: $2.80
Employee/Child: $18.88
Employee/Spouse: $18.88
Family: $49.36
Life Insurance: Paid by the City at no cost to employees. Coverage is equal to the annual salary rounded to the next highest thousand and then doubled. For an accidental death, the coverage would be twice this amount.
Optional Life Insurance: Paid by the employee. Various amounts of coverage, including family members, available through payroll deduction.
Long Term Disability Insurance: Designed to provide a monthly benefit to assist employees with bills and maintaining a standard of living when disabled as a result of a covered sickness or injury. Coverage is available through payroll deduction. Annual cost is your annual salary multiplied by .00255. This amount is half of the total premium and the City pays the other half.
Retirement: Employees contribute 5% of salary and choose between participating in a traditional defined benefit plan or a hybrid program. Employees vest in the employer component of either plan upon completing five (5) years of service.
Defined Benefit Pension Plan: Normal retirement after 55th birthday, and when combination of age and creditable service equals 85; or, 65th birthday if completed at least five years of creditable service. For sworn officers in Police and Fire/EMS, normal retirement after 50th birthday, and when combination of age and service equals 75; or, 65th birthday or older with 5 years of creditable service. An annual retirement benefit equals 2.0% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. Early retirement options are available and reductions may apply based on age and service.
Hybrid Program: Provides the characteristics of the traditional pension plan with that of a deferred compensation plan. The pension plan provides an annual benefit equaling 1% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. The deferred compensation component provides for the employee contribution to be deposited in an account directed by the member. The combination of the two components is structured to provide approximately the same actuarial benefit as the Defined Benefit Pension Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.
Sheriff's Department Employees are covered b the Virginia Retirement System (VRS). Previous service covered by VRS may be portable to the Roanoke Retirement System.
Retirement Health Savings Plan: All employees contribute 1% of salary to a 401(h) health savings account. Employees vest in the City match of 1% upon completing five (5) years of service. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this plan for participating employees.
Deferred Compensation: Employees may voluntarily contribute salary deferred dollars into a City Sponsored 457 Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.
Flexible Spending Account: Allows employees to set aside pre-tax dollars from their pay checks to pay for child care and/or medical and dental expenses not covered by the City's health care or dental plans.  You may also set aside pre-tax dollars to cover certain transit or parking expenses.  Keep in mind only transit or parking expenses may be rolled over from year to year.
Virginia College Savings Plan: Two plans to choose from at a reduced application fee, Virginia Prepaid Education Program and the Virginia Education Savings Trust.
Employee Health Services: The City employee health services provides medical care for employees, retirees, and eligible spouses.
Employee Assistance Program (EAP): Support services available to assist employees facing life challenges.
Pay Days: Direct deposit is required for all new employees. Paid bi-weekly, 26 pay periods per year.
Vision Insurance: Paid by the Employee.  Includes annual routine eye exam, discounts on eyeglass frames, eyeglass lenses and contact lenses.
CEC 2022 Monthly Rates
Employee: $6.68
Employee/Spouse: $12.68
Employee/Child(ren): $13.36
Family: $19.71
Discounts & Voluntary Benefits: Employees may access discounts through various national and local retailers. Discounts include 10% off auto insurance and 5% off home or renters insurance with Liberty Mutual. Voluntary benefits offered through Corestream.  Critical Illness, Accident Insurance and Cancer Policies will be available through Colonial Life and Long Term Care will be available through Transamerica. All voluntary benefits may be payroll deducted.
Agency City of Roanoke, Virginia
Address 215 Church Avenue S.W. Rm 212
Roanoke, Virginia, 24011
Phone 540-853-2231
Website http://roanokeva.gov/jobs
Description The City of Roanoke is seeking an E911 Training Coordinator to coordinate, plan, implement and oversee the E911 department training program. This position has a high impact on the organization and a strategic outlook for training is essential. This position researches new training materials, educational methods, and training technologies such as computer interactive programs. Must have knowledge of adult learning principals and strategies and some experience teaching adults of diverse backgrounds. Monitors and ensures all required department certifications are maintained. Coordinates a Training Committee and assist with development/evaluation of on-the-job training with supervisor input. Maintains multiple databases of all personnel and their training records. Requires comprehensive knowledge of overall operations of E911 communications center and possess above average written/oral communication, organizational and computer skills. Requires DCJS basic dispatcher certification, instructor certifications for DCJS, APCO, VCIN, EMD and CPR or with the ability to obtain certifications within one year from date of employment. Requires a complete criminal background investigation. Requires flexibility of work schedule to accommodate all required shift training, on-call requests for emergency incidents and act as  supervisor as needed.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is a non-exempt position. Examples of Duties SUMMARY
Performs complex and challenging work to coordinate, plan, implement and oversee the E911 department training program. Supervision is exercised over subordinate personnel with the assistance of management staff as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Coordinates training, certification, recertification and development of E911 communication center personnel.
Provides strategic outlook for training involving researching new training material, education methods and training technology.
Establishes training plan in accordance with the E911 communication center requirements and level of training required to fill positions, prepares lesson plans and training material, monitors employees' performance during training activities to ensure training needs are being met, supervises the on the job training program.
Reviews trainee evaluations and makes recommendations for release or termination.
Ensures compliance with DCJS training requirements and any other state mandated training.
Conducts classes pertaining to dispatch activities or procedures at criminal justice academies.
Maintains quality assurance program for staff.
Works with Police, Fire/EMS, and Sheriff Departments to coordinate joint training efforts
Recruits appropriate instructor(s) to teach subject matter, develops and monitors in-house instructors to assist in the training process.
Maintains training and evaluation records to support accreditation.
Conducts internal/external investigations, investigates complaints pertaining to personnel or activities, submits written findings and initiates appropriate resolution of problems.
Evaluates probationary employees at selected intervals in order to ensure success of required goals and benchmarks.
Collaborates with supervisors on individual employee remedial training and performance improvement planning needs.
Review and revise training materials regularly to ensure procedures are following industry standards and are in line with department policy.
Attends planning meetings and training events to obtain/maintain recommended professional certifications through recognized 911 professional organizations such as APCO and NENA.
Performs related tasks and dispatching duties as needed.
SUPERVISORY RESPONSIBILITIES
This position does not require regular supervisory responsibilities; however, it may be required when covering operations as an on-call supervisor or when assigned a group of employees undergoing training. Responsibilities include interviewing, and training employees, planning, assigning, and directing work, appraising performance, addressing complaints and resolving problems.
Typical Qualifications QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements outlined are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Associate's degree in related field preferred. Minimum of five years of public safety emergency communications experience and/or public safety training or certifications; some supervisory experience desired.
Supplemental Information LANGUAGE SKILLS
Ability to read, analyze, and interpret complex documents. Ability to respond effectively to inquiries or complaints orally and in writing.  Ability to make effective presentations to city council, management, public groups and/or boards of directors.  Ability to resolve conflicts.
REASONING ABILITY
Ability to apply principals of logical or scientific thinking to a wide range of problems. Ability to deal with complex problems and issues in the most difficult phases. Ability to interpret an extensive variety of technical information and deal with several abstract and concrete variables. Ability to identify key stakeholders and to think strategically.
CERTIFICATES, LICENSES, REGISTRATIONS
DCJS basic dispatcher certification, certified as an instructor for DCJS, APCO, VCIN, EMD, and CPR or ability to obtain certifications within one year from date of employment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds.  Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.