Catering Manager - INTERNAL APPLICANTS ONLY
Salary
$41,890.07 - $87,380.02 Annually
Location
Virginia 24016, VA
Job Type
Full-Time
Job Number
02500
Department
Civic Facilities
Division
Civic Facilities - Operating
Opening Date
11/28/2023
Closing Date
12/6/2023 11:59 PM Eastern
• Description
• Benefits
Description The City of Roanoke is seeking a Catering Manager to provide support and assistance with all Catering activities as well as providing assistance to the Concessions Manager in the profitable management of concessions operations, as needed. The Catering Manager is responsible for marketing, selling and providing logistical support and client interface for catered events. The Catering Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting Berglund Center’s quality standards, and will promote a positive, enthusiastic and cooperative work environment.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is an exempt position. Examples of Duties Examples of Duties:
SUMMARY
Manages the catering operations, catering staff, warehouse inventory, and Bypass Point-Of-Sale application.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Assists in the overall effective management of Catering and Concessions operations.
Ensures total compliance with all alcohol service policies.
Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies.
Reports any alcohol service or compliance issues to the Director of F&B or Concessions Manager immediately.
Provides on-going direction, supervision and mentoring to hourly event staff.
Monitor product quality and ensure high level of guest service.
Assists in troubleshooting technical problems with Point-of-Sale Systems, from both a hardware and software perspective.
Assists in vault opening, closing and balancing, as necessary.
Assists with overall scheduling of catering FOH staff, as required.
Generates event employee staffing charts and verifies employee times and location assignments as required.
Oversees all linen requirements, stock levels, ordering, receiving, etc. for the F&B operation.
Assist in the on-going training, development, mentoring and supervision of hourly employees, as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.
Meets with existing show promoters, constituent groups, and facility clients to market and sell catering at the venue.
Interacts with clients and venue personnel to ensure complete satisfaction with catered events.
Maintains costing, pricing sheets for all menus, services and facility charges and updates as needed.
Processes and coordinates client’s requests and special needs.
SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities.
KNOWLEDGE, SKILLS AND ABILITIES
Valid Food Handler’s certificate if required by state and/or county of venue.
Valid Alcohol Service Permit if required by state and/or county of venue.
Familiar with inventory cost control and menu planning.
Basic computer proficiency: E-mail, Excel, Word, Outlook, Microsoft 365Working knowledge of Point of Sale and timekeeping systems.
Cash handling abilities; basic math skills including significant number manipulation.
Ability to work a variable work schedule (including evening and weekends, as required), depending upon event and business requirements.
Good verbal and written communication skills.
Must be able to project a professional manner and appearance, and communicate effectively with clients, staff and the general public.
Typical Qualifications Typical Qualifications:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate degree (A.A.) or equivalent of two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Nationally recognized, advanced food service sanitation course certification.
Supplemental Information LANGUAGE SKILLS
Ability to read, analyze, and interpret journals, financial reports, or governmental regulations. Ability to respond to inquiries or complaints orally and in writing. Ability to communicate effectively with management, public groups or employees of organization.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
Overview of Benefits for Full-Time Employees:
Paid leave is time off from work available for use by an employee upon approval by supervisor. The first 24 consecutive leave hours for any illness must be charged to paid leave with additional time charged to extended illness leave. Paid leave for employees of the city shall accrue as follows:
Years of Service                   Hours Per Month               Fire  24-hr shift Employees
0 - 4                                         12                                             19.75
5 - 9                                         14                                             22.75
10- 14                                      16                                             25.50
15 - 19                                     17                                             26.75
20 - 24                                     18                                             28.75
25 +                                         20                                             32
Extended Illness Leave: shall accrue at the rate of six (6) hours per month. Fire suppression employees shall accrue extended illness leave at nine (9) hours per month.
Funeral Leave: for family, up to three consecutive days.
Military Leave: Twenty-one work days per Federal fiscal year.
Holidays: The City provides 96 hours of annual paid holiday time.
Mental Health & Well-Being Leave: Employees receive 24 hours (Fire Suppression receives 34 hours) of Mental Health & Well-Being Leave upon hire.  Certification of mental health diagnosis is not required and leave will not be paid out upon separation.
Shared Leave Bank (effective 1/1/2023):  Voluntary membership for full-time Employees who will be out for an extended period of time and has exhausted all other forms of leave.  Members are required to provide 8 hours of their Extended Illness per fiscal year and at least 8 hours per assessment.  Assessments will be limimted to 4 times per fiscal year (max of 40 hours per fiscal year).
Health Insurance: Four coverage types are available:  Employee only, Employee + 1 Child, Employee + Spouse and Family.  Coverage is available through payroll deduction.
Additionally, the city offers the following three Aetna Health Plan Options :
PPO 300 – Provides 100% coverage for preventive care; lower deductible and out-of-pocket maximums than other medical plans; and has higher employee premiums. This is comparable to the current insurance program.
PPO/HRA 1000 – Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than the PPO 300 plan; has lower employee premiums than the PPO 300 plan; and the employer makes contributions to an account through a Health Reimbursement Arrangement (HRA). The City of Roanoke contributes $500 for employee only coverage and $1,000 for all other tiers. Contributions are pro-rated dependent upon enrollment date.
PPO/HSA 2700 – Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than other medical plans; has lower employee premiums; and both the employer and the employee make contributions to a Health Savings Account (HSA) to pay for medical expenses which apply to the deductible. The City of Roanoke contributes towards the Health Savings Account (HSA), $1,300 for employee only coverage and $2,600 for all other tiers. Contributions are pro-rated dependent upon enrollment date.
Optum RX (Pharmaceutical Benefits Manager) - Manages pharmacy benefits, processes employee pharmacy claims and answers employee pharmacy benefit questions.
Aetna Health Plan 2022 Monthly Rates
PPO 300
Employee Only: $70.94
Employee + Child: $265.16
Employee + Spouse: $621.98
Family: $680.04
PPO/HRA 1000
Employee Only: $45.94
Employee + Child: $225.16
Employee + Spouse: $571.98
Family: $580.04
PPO/HSA 2700
Employee Only: $21.72
Employee + Child: $169.46
Employee + Spouse $474.36
Family: $476.68
Dental Insurance: Four coverage types are available: Family, Employee and Spouse, Employee and Child, and Employee only. Coverage is available through payroll deduction.
Delta Dental 2022 Monthly Rates
Employee: $2.80
Employee/Child: $18.88
Employee/Spouse: $18.88
Family: $49.36
Life Insurance: Paid by the City at no cost to employees. Coverage is equal to the annual salary rounded to the next highest thousand and then doubled. For an accidental death, the coverage would be twice this amount.
Optional Life Insurance: Paid by the employee. Various amounts of coverage, including family members, available through payroll deduction.
Long Term Disability Insurance: Designed to provide a monthly benefit to assist employees with bills and maintaining a standard of living when disabled as a result of a covered sickness or injury. Coverage is available through payroll deduction. Annual cost is your annual salary multiplied by .00255. This amount is half of the total premium and the City pays the other half.
Retirement: Employees contribute 5% of salary and choose between participating in a traditional defined benefit plan or a hybrid program. Employees vest in the employer component of either plan upon completing five (5) years of service.
Defined Benefit Pension Plan: Normal retirement after 55th birthday, and when combination of age and creditable service equals 85; or, 65th birthday if completed at least five years of creditable service. For sworn officers in Police and Fire/EMS, normal retirement after 50th birthday, and when combination of age and service equals 75; or, 65th birthday or older with 5 years of creditable service. An annual retirement benefit equals 2.0% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. Early retirement options are available and reductions may apply based on age and service.
Hybrid Program: Provides the characteristics of the traditional pension plan with that of a deferred compensation plan. The pension plan provides an annual benefit equaling 1% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. The deferred compensation component provides for the employee contribution to be deposited in an account directed by the member. The combination of the two components is structured to provide approximately the same actuarial benefit as the Defined Benefit Pension Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.
Sheriff's Department Employees are covered b the Virginia Retirement System (VRS). Previous service covered by VRS may be portable to the Roanoke Retirement System.
Retirement Health Savings Plan: All employees contribute 1% of salary to a 401(h) health savings account. Employees vest in the City match of 1% upon completing five (5) years of service. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this plan for participating employees.
Deferred Compensation: Employees may voluntarily contribute salary deferred dollars into a City Sponsored 457 Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.
Flexible Spending Account: Allows employees to set aside pre-tax dollars from their pay checks to pay for child care and/or medical and dental expenses not covered by the City's health care or dental plans.  You may also set aside pre-tax dollars to cover certain transit or parking expenses.  Keep in mind only transit or parking expenses may be rolled over from year to year.
Virginia College Savings Plan: Two plans to choose from at a reduced application fee, Virginia Prepaid Education Program and the Virginia Education Savings Trust.
Employee Health Services: The City employee health services provides medical care for employees, retirees, and eligible spouses.
Employee Assistance Program (EAP): Support services available to assist employees facing life challenges.
Pay Days: Direct deposit is required for all new employees. Paid bi-weekly, 26 pay periods per year.
Vision Insurance: Paid by the Employee.  Includes annual routine eye exam, discounts on eyeglass frames, eyeglass lenses and contact lenses.
CEC 2022 Monthly Rates
Employee: $6.68
Employee/Spouse: $12.68
Employee/Child(ren): $13.36
Family: $19.71
Discounts & Voluntary Benefits: Employees may access discounts through various national and local retailers. Discounts include 10% off auto insurance and 5% off home or renters insurance with Liberty Mutual. Voluntary benefits offered through Corestream.  Critical Illness, Accident Insurance and Cancer Policies will be available through Colonial Life and Long Term Care will be available through Transamerica. All voluntary benefits may be payroll deducted.
Agency City of Roanoke, Virginia
Address 215 Church Avenue S.W. Rm 212
Roanoke, Virginia, 24011
Phone 540-853-2231
Website http://roanokeva.gov/jobs
Description The City of Roanoke is seeking a Catering Manager to provide support and assistance with all Catering activities as well as providing assistance to the Concessions Manager in the profitable management of concessions operations, as needed. The Catering Manager is responsible for marketing, selling and providing logistical support and client interface for catered events. The Catering Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting Berglund Center’s quality standards, and will promote a positive, enthusiastic and cooperative work environment.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is an exempt position. Examples of Duties Examples of Duties:
SUMMARY
Manages the catering operations, catering staff, warehouse inventory, and Bypass Point-Of-Sale application.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Assists in the overall effective management of Catering and Concessions operations.
Ensures total compliance with all alcohol service policies.
Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies.
Reports any alcohol service or compliance issues to the Director of F&B or Concessions Manager immediately.
Provides on-going direction, supervision and mentoring to hourly event staff.
Monitor product quality and ensure high level of guest service.
Assists in troubleshooting technical problems with Point-of-Sale Systems, from both a hardware and software perspective.
Assists in vault opening, closing and balancing, as necessary.
Assists with overall scheduling of catering FOH staff, as required.
Generates event employee staffing charts and verifies employee times and location assignments as required.
Oversees all linen requirements, stock levels, ordering, receiving, etc. for the F&B operation.
Assist in the on-going training, development, mentoring and supervision of hourly employees, as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.
Meets with existing show promoters, constituent groups, and facility clients to market and sell catering at the venue.
Interacts with clients and venue personnel to ensure complete satisfaction with catered events.
Maintains costing, pricing sheets for all menus, services and facility charges and updates as needed.
Processes and coordinates client’s requests and special needs.
SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities.
KNOWLEDGE, SKILLS AND ABILITIES
Valid Food Handler’s certificate if required by state and/or county of venue.
Valid Alcohol Service Permit if required by state and/or county of venue.
Familiar with inventory cost control and menu planning.
Basic computer proficiency: E-mail, Excel, Word, Outlook, Microsoft 365Working knowledge of Point of Sale and timekeeping systems.
Cash handling abilities; basic math skills including significant number manipulation.
Ability to work a variable work schedule (including evening and weekends, as required), depending upon event and business requirements.
Good verbal and written communication skills.
Must be able to project a professional manner and appearance, and communicate effectively with clients, staff and the general public.
Typical Qualifications Typical Qualifications:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate degree (A.A.) or equivalent of two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Nationally recognized, advanced food service sanitation course certification.
Supplemental Information LANGUAGE SKILLS
Ability to read, analyze, and interpret journals, financial reports, or governmental regulations. Ability to respond to inquiries or complaints orally and in writing. Ability to communicate effectively with management, public groups or employees of organization.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.