Job Description
Position Summary
The Dispatcher/Lead Helper works daily with our Household Goods Division, our drivers, and customers to achieve exceptional results. Primary areas of responsibility include:
* Assist supervisor in daily operations including driver efficiency, accurate and thorough maintenance records, all while achieving customer satisfaction.
* Provide a diverse range of administrative support needs from data entry, filing, and copying to working with spreadsheets and providing information for the Departments.
Essential Functions & Major Accountabilities
* Assist in daily coordination of local drivers while ensuring accuracy, and excellent customer service
* Assist customers or operations with any questions or issues that they might have including resolving customer delivery issues in a courteous, professional and timely manner
* Ensure all dispatched assignments are completed as planned
* Communicate with internal and external customers as needed
* Serve as back-up for scheduling as needed
* Oversee and/or operate computerized routing system
* Assist Operations Leaders with administrative duties, including processing invoices and overseeing billing responsibilities for our Household Goods Division.
* Retrieving data, working with spreadsheets or software specific to the business, and compiling information together for the Department
* Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address needs
* CDL holder will assist with meeting customer requirements as needed
Additional Information
Requirements – Knowledge, Skills & Accountabilities * Successful candidate will be highly motivated with the ability to work independently and as a team. * Full knowledge of DOT regulations * Strong communication skills, both verbal and written * Must have efficient data entry skills ensuring record accuracy * Meet work standards by following productivity, quality, and customer-service standards; resolving operational problems; and identifying process improvements. * Demonstrated ability to effectively multi-task, particularly during peak season when high volume exists * Must be an analytical minded individual with attention to detail * Ability to multitask, support projects, and meet deadlines while keeping a solution focused mindset * Must demonstrate a sense of urgency and ownership to drive projects to completion * Must be a positive minded individual with problem solving ability, as well as display confidence when making recommendations for improvement * Excellent professional communication and demeanor required Education/Experience Requirements * High school diploma or equivalent required; technical degree is preferential. * Preferred candidate will have prior industry experience (trucking, warehousing, logistics, pricing, scheduling, routing, load board experience, filling backhauls and load planning) * Highly organized with strong attention to detail and follow through skills * Ability to operate effectively in a dynamic, fast-paced, and results-orie