Position Title Design Liaison - Lead
Country United States
Position Description DESCRIPTION:
The purpose of this job is to investigate and resolve problems which occur during the assembly process.  Performs more complex engineering support tasks under limited supervision that supports the mission of the unit, department, and/or VTNA.  Requires the ability to interpret the principles, theories, and concepts related to a specialized technical area or assignment and to apply them in an innovative and original method to further the mission of the organization.  Serves in a leadership capacity for more complex assignments.  Coordinates communication among engineering, production, quality, processing, and materials staff of problem investigation and resolution.
CORE RESPONSIBILITIES:
• Provide guidance and technical information to resolve problems during the manufacturing process of Engineering or unknown origin and report solutions in a timely manner to all affected departments to assure quality build trucks.  Resolve these problems on-line if possible, or as soon as possible.
• Solve Engineering problems with documented temporary solutions and route these to Engineering, Production, Materials, Quality, and Suppliers.  Contact responsible departments for non-Engineering related problems so they can act accordingly.  Initiate and follow up electronic Liaison Problem Reports, Deviation, Project, Assembly, and Factory Reports which involve extensive follow up to reach implemented solutions.
• Administrator of Vocational Product Database (MS ACCESS).
• Make decisions during the assembly process that affects product reliability, product liability and company profitability.
• Monitor the order board for potential problem build trucks to resolve problems before the trucks build.  Review the build schedule to identify difficult build trucks and check problem orders to communicate problems and/or solutions.  Follow up to ensure orders are corrected.
• Review new designs and releases and communicate to affected departments.  Communicate changes and provide technical feedback to Engineering on new designs, ENO/DCN releases, and support implementation of new designs in production.
• Provide outsourcing and off-site vendor support (ACA, Imperial, Manufacturing, Flexaloy, Fontaine, etc.) and communicate solutions via phone, fax, and on-site visits.  Ensure a good working relationship is maintained and employ all available resources to resolve problems, conflicts, and questions quickly.
• Attend Engineering meetings between NRV and GSO Product Engineering representing the specific business unit.  Support documentation of routing and clipping changes on the VN & VHD models.
• Attend pilot reviews and support Sales and Dealership personnel for customer requested changes.  Issue pilot review letters to communicate pilot changes to the production build ensuring the truck order and broadcast are updated and correct.
• Make Dealer and Customer visits to promote good Business Partner relationship.
• Support the Reliability Group to resolve field problems.
• Provide support for Customer Options Center
• Provide support to BIW/Paint on Cab issues.
• Support Legal Department in Product Liability Cases.
• Assist the Methods Lab personnel with product knowledge, PMR Process, and CA Options; issuing Project Reports when required.
• Support implementation of QJ releases from GSO.
• Manage RT6 Program between GSO and NRV communicating problems to appropriate Engineering personnel.
• Look for cost and weight saving ideas and provide guidance and technical information for the cost and weight reduction program.
• Research allocation issues – part not being used at use point; missing parts on the vehicle broadcast; coordinate with the I.E. Department to correct these issues and support I.E. personnel with guidance and technical information on truck build.
• Responsible for out of spec torque approval (per QA14.11.2).
• Supply production with Engineering drawings as required.
• Layout drillings missed or changed on frame rails as required for problem resolution, late alterations, and customer changes.
• Review Vehicle Alteration Sheets to ensure all problems have been reported and followed up.
COMPETENCIES: • Analytical Skills: Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action.
• Change Facilitation: Functioning as a catalyst for change and finding ways to overcome organizational obstacles and personal resistance to needed changes.
• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively.
• Conceptual Thinking: Understanding how elements, problems, and situations are related to each other and to the larger environment.
• Creativity/Innovation:  Reframing traditional patterns of thinking and applying new and evolving ideas, methods, designs and technologies.
• Dependability/Reliability: Following through on commitments, producing timely work to required -- or higher -- standards, and pitching in to get the job done.
• Entrepreneurship:  Setting and pursuing challenging goals, committing to improving performance, and taking reasonable risks.
• Flexibility : Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.
• Initiative:  Taking action in the absence of specific instructions or in the absence of a specific requirement, taking reasonable risks to achieve results, and persevering when challenged.
• Leadership: Setting and modeling high performance standards and empowering a team of people to achieve agreed-upon outcomes.
• Ownership / Accountability: Taking the lead in getting the job done and accepting responsibility for personal actions, costs, and results.
• Problem Solving/Decision Making:  Taking a well-ordered approach to solving problems and acting despite obstacles or resistance
• Quality Advocate:  Championing the quality process by reinforcing the organization's vision, quality values, and quality processes and by fostering the continuous improvement of all operational and business practices
• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
MINIMUM EDUCATION AND EXPERIENCE: • Associate in Applied Science degree in Drafting & Design with five years’ experience as a Design Liaison Engineer or in Product Design in the heavy truck or automotive industries.
SKILLS:
• PC and Microsoft Office skills.
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Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?
Auto req ID 147330BR
Organization Group Trucks Operations
State / Province Virginia
City/Town Dublin
Employment/Assignment Type Regular
Travel Required (maximum) No Travel Required
Functional Area Production
Last application date 27-Dec-2023
US Disclaimer text Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran