Base Pay: $- / YEAR Employee Type: FT Regular Non-Exempt
Position Summary
The Dispatcher/Lead Helper works daily with our Household Goods Division, our drivers, and customers to achieve exceptional results. Primary areas of responsibility include:
• Assist supervisor in daily operations including driver efficiency, accurate and thorough maintenance records, all while achieving customer satisfaction.
• Provide a diverse range of administrative support needs from data entry, filing, and copying to working with spreadsheets and providing information for the Departments.
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Essential Functions & Major Accountabilities
• Assist in daily coordination of local drivers while ensuring accuracy, and excellent customer service
• Assist customers or operations with any questions or issues that they might have including resolving customer delivery issues in a courteous, professional and timely manner
• Ensure all dispatched assignments are completed as planned
• Communicate with internal and external customers as needed
• Serve as back-up for scheduling as needed
• Oversee and/or operate computerized routing system
• Assist Operations Leaders with administrative duties, including processing invoices and overseeing billing responsibilities for our Household Goods Division.
• Retrieving data, working with spreadsheets or software specific to the business, and compiling information together for the Department
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address needs
• CDL holder will assist with meeting customer requirements as needed
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Requirements – Knowledge, Skills & Accountabilities
• Successful candidate will be highly motivated with the ability to work independently and as a team.
• Full knowledge of DOT regulations
• Strong communication skills, both verbal and written
• Must have efficient data entry skills ensuring record accuracy
• Meet work standards by following productivity, quality, and customer-service standards; resolving operational problems; and identifying process improvements.
• Demonstrated ability to effectively multi-task, particularly during peak season when high volume exists
• Must be an analytical minded individual with attention to detail
• Ability to multitask, support projects, and meet deadlines while keeping a solution focused mindset
• Must demonstrate a sense of urgency and ownership to drive projects to completion
• Must be a positive minded individual with problem solving ability, as well as display confidence when making recommendations for improvement
• Excellent professional communication and demeanor required
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Education/Experience Requirements
• High school diploma or equivalent required; technical degree is preferential.
• Preferred candidate will have prior industry experience (trucking, warehousing, logistics, pricing, scheduling, routing, load board experience, filling backhauls and load planning)
• Highly organized with strong attention to detail and follow through skills
• Ability to operate effectively in a dynamic, fast-paced, and results-oriented environment, and be flexible/adaptable to change
• Highly motivated with ability to learn quickly
• Excellent computer skills essential for success in this role. Must have advanced knowledge and experience using Microsoft Office products. Â
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Benefits
• Work as an important team member of an Employee Owned Company
• Competitive salary
• Medical, dental, life and disability insurance, flexible spending account, and short-term and long-term disability
• Employee stock ownership plan, 401k retirement savings plan, and paid vacation
• Extensive wellness program with annual reimbursement opportunities
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Lawrence Companies is an Equal Opportunity Employer: Minority/Female/Veteran/Disabled
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If you need an accommodation to complete a job application with Lawrence Companies, please contact us at: 540-966-4000 or hr@lawrencecompanies.com .Â