Job Type: Full time
About this role:Wells Fargo is seeking a Lead Fraud & Claims Operations Representative in Fraud & Claims Management as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.comIn this role, you will:Support performance and overall effectiveness of team as well as cross-group operational tasksProactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operationsPerform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and productsIndependently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims teamContribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teamsProvide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claimsRequired Qualifications:2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Experience with ADCC (ATM/Debit Card Claims) Non-Fraud claims managementExperience with ADCC (ATM/Debit Card Claims) Fraud claims managementKnowledge and understanding of regulatory compliance requirements surrounding Regulation EKnowledge and understanding of Wells Fargo Disputes Automated Tracking (DAT) application, CIV, Hogan, VISA, Claims 2.0Experience with ATM, PIN/Dual debit card claimsStrong analytical skills with high attention to detail and accuracyStrong research skillsExcellent verbal, written, and interpersonal communication skillsKnowledge and understanding of VISA operating rules and chargeback guidelinesGeneral Ledger experienceIntermediate Microsoft Office skillsJob Expectations:M-F between 7am - 5pm Weekly Hybrid RotationAbility to work overtime as neededStarting pay of $23.00/hrLocation: Roanoke, VA - Candidate must live within a commutable distance of the location on the postingHybrid scheduleWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Drug and Alcohol Policy Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.