Job Description
Flight Program & Critical Care Operations Manager (FT, 24/7 Accountability)
Roanoke, VA, US, 24014
Employment Status:
Full time
Shift:
Variable Hours
Facility:
CCPT-Administration
Requisition Number:
143826
Workplace: Onsite
How You’ll Help Transform Healthcare:
This position is one of two managers for the critical care transport arm of Carilion Clinic Patient Transportation which includes Life-Guard 10 (Hardy), Life-Guard 11 (Radford), Life-Guard 12 (Lexington), and our Neonatal-Pediatric Transport EMTs. Come join our award-winning team as the operations manager for Carilion Clinic Life-Guard and our Neonatal-Pediatric transport service. Carilion Clinic Life-Guard was the first air ambulance in Virginia and was honored to receive the Association of Air Medical Services Program of the Year Award in 2018. This award directly reflects our focus on safety, quality, and service excellence. We pride ourselves in putting the Carilion Clinic values in action, from volunteer efforts in the community to driving industry change through our courage and curiosity. This position will provide leadership oversight for each of our flight bases in Christiansburg, Hardy, and Lexington, Virginia. Carilion Clinic Life-Guard, operated by Med-Trans Corp., is accredited by the Commission on Accreditation of Medical Transport Systems (CAMTS) and licensed by the Virginia Office of Emergency Medical Services. In addition to the flight program, this position will also manage our neonatal-pediatric transport team based out of Carilion Clinic Children’s Hospital which includes a regional level III Neonatal Intensive Care Unit and a Pediatric Intensive Care Unit. The neonatal-pediatric transport team provides critical care ground/air transport for neonates and pediatric patients up to age 18. The Flight Program and Critical Care Transport Operations Manager reports directly to the program director and will work closely with each of our clinical team leaders to manage operations, personnel, develop performance improvement projects, ensure regulatory accreditation, and promote employee engagement.
To learn more about our Flight Program, you can click the link below:
https://www.youtube.com/watch?v=YzG0cbo59nA
Additional Information
What We Require: Provides day to day leadership for successful implementation of goals and objectives for a department. Responsibilities include planning of budget and managing expenses. Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met. Works with other service line leaders to carry out new health care services and performance improvement initiatives. Positively and appropriately represents Carilion Clinic at public and professional meetings. May provide direct patient care. Responsible for overseeing the day to day operations of a department as they relate to goals and objectives. Organizes, manages and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service.Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes.Monitors and evaluates customer satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with senior service line management. Facilitates professional growth and development including the provision or inservice programming and an effective performance appraisal process. Responsible for implementation of department b
Compensation and Hours
Salary Range: Not Available Benefits Provided: Not Available Other Benefits: Not Available
Day Shift
Evening/Swing Shift
Night/Graveyard Shift
Night/Graveyard Shift
Rotating Shift
Split Shift
Split Shift
Flexible Shift
12AM
6
12PM
6
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