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Desktop Support Engineer

Innosoul inc

Location: Salem, Virginia
Type: Temporary (long-term), Non-Remote
Posted on: November 15, 2023
This job is no longer available from the source.
Desktop support Engineer with Help Desk Patching Hardware/Network support Virtualization Cybersecurity threat hunting/mitigation experience hardware upgrades Help Desk Support Network support Asset Management Database Administration performance tuning research Desktop support Help Desk threat hunting System Administrator break / fix hardware planning systems administration
Job Details Job ID: VA-724533
Onsite/Local Desktop support Engineer with Help Desk, Patching, Hardware/Network support, Virtualization, Cybersecurity, threat hunting/mitigation experience
Location: Salem, VA (VDOT)
Duration: 7 Months
Position: 1(2)
*Local Salem, VA candidates required
*ALL interviews conducted ONSITE
*100% ONSITE work
*rotating on-call schedule
Help Desk Support Required 3 Years
Customer Service Required 3 Years
Desktop/Laptop/Server Hardware Required 3 Years
Desktop/Server Applications Required 3 Years
General Network Required 2 Years
Hands-On w/Network Equip Required 2 Years
Virtualization Required 3 Years
Backup and Recovery Required 3 Years
Microsoft Office Required 3 Years
Cybersecurity Highly desired 2 Years
General Database Administration Nice to have 2 Years
Audio-Video Support Nice to have 2 Years
2-3 years of experience in the field or related subject matter area.
Individual is able to work successfully with guidance; is able to manage simple to medium complexity work efforts; does not provide leadership to others.
Job Description:
– Responds to Tier 1 support requests.
– Provides exceptional customer service.
– Communicates effectively with teammates and customers of varying levels of technical expertise.
– Responds to all break/fix requests associated with end user resources.
– Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
– Maintains up-to-date project and architecture documentation.
– Maintains up-to-date inventory and maintenance records.
– Monitors system resources for server/service anomalies.
– Resolves connection issues between users and resources.
– Maintains detailed change history of changes.
– Supports team efforts to improve cybersecurity controls and defenses.
– Supports team efforts for threat hunting and mitigation.
– Manages time and resource constraints.
The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and
software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to
Commonwealth policies, standards, and guidelines. Responsibilities include systems administration engineering and provisioning, operations and support,
maintenance and research and development to ensure continual innovation. Install new / rebuild existing servers and configure hardware, peripherals, services,
settings, directories, storage, etc. in accordance with standards and project/operational requirements. Perform daily system monitoring, verifying the integrity
and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations and regular file archival and purge as
necessary. Create, change, and delete user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and
troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and
upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software
that supports GIS infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other
procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource
optimization as required. Configure CPU, memory, and disk partitions as required.
Report this job • Dice Id: 10456060
• Position Id: VA-724533