DePaul Community Resources is recruiting for a Case Management Records Tech – Fulltime –Roanoke, VA.
JOB SUMMARY:
The primary function of the Case Management Records Tech is to review, update, and complete documentation, file notes, and various case records in the ID/DD Services Division. The Case Management Records Tech will support specific case management documentation of the Residential Coordinators in assigned office locations. The position does not participate in field-related work. The Residential Manager delegates tasks assigned to this position based on the needs and size of caseloads of Residential Coordinators. This position is primarily remote work, with the occasional need to visit the assigned office for meetings as required.
SUPERVISION RECEIVED AND EXERCISED:
The Case Management Records Tech reports directly to the Sponsored Residential Manager.
ESSENTIAL FUNCTIONS AND DUTIES:
This list is not an exhaustive & all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.
• Read and review documentation such as monthly progress notes, home visit assessments, and case narratives and provide feedback to the assigned Residential Coordinator and Supervisor
• Complete reviews of assigned documentation such as monthly progress notes, home visit assessments, and case narratives in order to complete quarterly person centered reviews for submission to the designated Residential Coordinator and Supervisor
• Complete initial drafts of annual plans by entering information provided from assessments and evaluations, and forward draft to assigned Residential Coordinator and Supervisor for completion
• Ensure timeliness of deadlines provided by the electronic health record and supervisor and according to applicable policy and procedure and/or licensing or reimbursement regulations.
• Complete required training as needed and assigned
• Provide feedback on trends, patterns, or areas of concern identified in specific case records or documentation, such as monthly progress notes, home visit assessments, and monthly progress notes requiring remediation to the assigned Residential Coordinator and Supervisor.
KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED:
Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that is demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.
Knowledge of:
• Records administration techniques and procedures
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet
• DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS (Department of Behavioral Health & Developmental Services), HCBS (Home Community Based Services, HSAG (Health Services Advisory Group), DSS (Department of Social Services, and DMAS (Department of Medical Assistance Services)
• Policies, procedures, and strategies that promote the safety and protection of people, data, and property
Skill/Ability to:
• Complete required training as needed and assigned
• Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
• Operate standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, computer, postage machine, shredder
• Demonstrate logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Collect and analyze data
• Manage multiple priorities and complete assignments on time, accurately, and with attention to detail, and ensure a high-quality work product
• Work collaboratively within a team environment and build strategic relations with coworkers, management, and community partners
• Communicate effectively in both oral and written form
• Make arithmetical computations and tabulations
• Understand and follow verbal and written instructions and directives from supervisors, guidelines, and operating procedures that may be maintained or modeled by peers, lead staff, and mentors
• Operate a personal computer and be proficient using electronic database systems, virtual meeting software, internet, department or program-specific software, and MS Office Suite applications, particularly Excel, Word, and Outlook
• Develop objectives, evaluate effectiveness, and assess needs
• Recognize, analyze, and problem-solve ambiguous or difficult situations and questions using critical thinking while maintaining professional composure
• Analyze and prepare concise and accurate documents, reports, and correspondence
• Learn and adhere to policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
• Read and understand information and ideas presented in writing
• Assist with the general upkeep and cleaning of office areas and agency vehicles
Other Characteristics:
• Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
• Demonstrate professional composure in difficult and stressful situations
• Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
• Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know.
MINIMUM REQUIREMENTS TO APPLY:
An Associate's degree in a human services field and one year of experience with the ID/DD population or two years of equivalent level experience is required; personal experience may be considered.  A comparable combination of education and experience may be considered.
WORK ENVIRONMENT:
The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee regularly works in an office environment and occasionally in the field. Work is generally completed regularly during weekdays; however, daily work hours may vary. Work may be subject to frequent interruptions, and noise levels are varied based on the work locations.
PHYSICAL REQUIREMENTS:
The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position, effective communication and seeing or hearing verbal cues. Walking for up to one-third of the time, sitting two-thirds or more of the time, standing for up to one-third of the time, bending from one-third to two-thirds of the time, stooping rarely, lifting/pushing/pulling no more than ten pounds are required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving approximately ten percent of the employee's working time to various locations. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.
SPECIAL REQUIREMENTS AND QUALIFICATIONS:
The following may be required after a conditional job offer: current DMV driving record with results that comply with insurer guidelines; drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies; documentation of a PPD test, chest x-ray, or screening from a qualified medical professional indicating the absence of TB; criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.
NOTE:
This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.
Compensation depends on qualifications and experience.
DePaul is committed to diversity, equity, and inclusion and is an Equal Opportunity Employer.
E-Verify Participant.
$19.12-$21.12 per HOUR Employment Type: Full-Time