This job is for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Manufacturing field. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this Help Desk Analyst position. This Help Desk Analyst role is located in the Mankato, Minnesota area and is a permanent opportunity.Key responsibilities- Manage correspondences on technical help tickets submitted via phone, email, and walk-ups- Independently investigate and implement solutions to technical issues - Diagnose recurring technical issues and implement solutions to address the root of the problems- Offer IT support for operating systems, productivity software, and a variety of other applications used internally Employment Type: Perm