Salary
$54,613.00 - $87,380.02 Annually
Location
VA 24012, VA
Job Type
Full-Time
Job Number
02474
Department
Department of Technology
Division
Department of Technology - E-911 Wireless
Opening Date
11/10/2023
Description The City of Roanoke is seeking an E911 Training Coordinator to coordinate, plan, implement and oversee the E911 department training program. This position has a high impact on the organization and a strategic outlook for training is essential. This position researches new training materials, educational methods, and training technologies such as computer interactive programs. Must have knowledge of adult learning principals and strategies and some experience teaching adults of diverse backgrounds. Monitors and ensures all required department certifications are maintained. Coordinates a Training Committee and assist with development/evaluation of on-the-job training with supervisor input. Maintains multiple databases of all personnel and their training records. Requires comprehensive knowledge of overall operations of E911 communications center and possess above average written/oral communication, organizational and computer skills. Requires DCJS basic dispatcher certification, instructor certifications for DCJS, APCO, VCIN, EMD and CPR or with the ability to obtain certifications within one year from date of employment. Requires a complete criminal background investigation. Requires flexibility of work schedule to accommodate all required shift training, on-call requests for emergency incidents and act as  supervisor as needed.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is a non-exempt position. Examples of Duties SUMMARY
Performs complex and challenging work to coordinate, plan, implement and oversee the E911 department training program. Supervision is exercised over subordinate personnel with the assistance of management staff as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Coordinates training, certification, recertification and development of E911 communication center personnel.
Provides strategic outlook for training involving researching new training material, education methods and training technology.
Establishes training plan in accordance with the E911 communication center requirements and level of training required to fill positions, prepares lesson plans and training material, monitors employees' performance during training activities to ensure training needs are being met, supervises the on the job training program.
Reviews trainee evaluations and makes recommendations for release or termination.
Ensures compliance with DCJS training requirements and any other state mandated training.
Conducts classes pertaining to dispatch activities or procedures at criminal justice academies.
Maintains quality assurance program for staff.
Works with Police, Fire/EMS, and Sheriff Departments to coordinate joint training efforts
Recruits appropriate instructor(s) to teach subject matter, develops and monitors in-house instructors to assist in the training process.
Maintains training and evaluation records to support accreditation.
Conducts internal/external investigations, investigates complaints pertaining to personnel or activities, submits written findings and initiates appropriate resolution of problems.
Evaluates probationary employees at selected intervals in order to ensure success of required goals and benchmarks.
Collaborates with supervisors on individual employee remedial training and performance improvement planning needs.
Review and revise training materials regularly to ensure procedures are following industry standards and are in line with department policy.
Attends planning meetings and training events to obtain/maintain recommended professional certifications through recognized 911 professional organizations such as APCO and NENA.
Performs related tasks and dispatching duties as needed.
SUPERVISORY RESPONSIBILITIES
This position does not require regular supervisory responsibilities; however, it may be required when covering operations as an on-call supervisor or when assigned a group of employees undergoing training. Responsibilities include interviewing, and training employees, planning, assigning, and directing work, appraising performance, addressing complaints and resolving problems.
Typical Qualifications QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements outlined are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Associate's degree in related field preferred. Minimum of five years of public safety emergency communications experience and/or public safety training or certifications; some supervisory experience desired.
Supplemental Information LANGUAGE SKILLS
Ability to read, analyze, and interpret complex documents. Ability to respond effectively to inquiries or complaints orally and in writing.  Ability to make effective presentations to city council, management, public groups and/or boards of directors.  Ability to resolve conflicts.
REASONING ABILITY
Ability to apply principals of logical or scientific thinking to a wide range of problems. Ability to deal with complex problems and issues in the most difficult phases. Ability to interpret an extensive variety of technical information and deal with several abstract and concrete variables. Ability to identify key stakeholders and to think strategically.
CERTIFICATES, LICENSES, REGISTRATIONS
DCJS basic dispatcher certification, certified as an instructor for DCJS, APCO, VCIN, EMD, and CPR or ability to obtain certifications within one year from date of employment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds.  Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.