Job Description
Job Duties
• Answer phone in timely and courteous manner while complying with HIPPA
• Immediately greet customers in a warm and friendly manner as they enter the pharmacy and assist with their needs
• Solve issues that arise in a timely manner; documenting all relevant information on the patient’s record
• Assures stock is in date by overseeing expiration date checking of assigned area as well as clean/organize pharmacy following the 5 “S’s”. (Sort, Straighten, Shine, Standardize, and Sustain)
• Monitor and track hospice prescriptions assuring proper documentation, accountability and adherence to procedure and state law.
• Assist pharmacist in dispensing of medications in a timely and accurate manner. Understand the intricacies of third-party billing, adjudication and assist the pharmacist or patients is resolving issues in this process.
• Assist with the ordering and delivery process. Understand and can complete orders from wholesaler, including placing order, receiving order, checking in the order, accounting for variance of items ordered and items received, and putting on shelves using “First In, First Out” method and sound accounting principles.
• Understand unique programs offered and assist with prescription filling. These include Discharge Medication Delivery Service, Meds to Beds, Social Service prescriptions and other services such as immunizations.
• Successfully receive, order and dispense offsite business partners’ medication requests. Understand the process used for each business (MD Scripts, Packedge, and or Microsoft Excel Labels.)
Perform other duties as assigned
Qualifications
MINIMUM
DESIRABLE
Education, Credentials, Licenses:
• High School Graduate or equivalent GED
• State BOP Registration where work is being performed per state regulations
• Proof of taking the CPhT Certification exam within 60 days of hire date. Certified by National Certification Board within 12 months of hire date.
Specialized Knowledge:
• Critical thinking and problem solving.
• Customer service skills and reflect the ICARE attitude.
• Understanding of Metric system.
• Typing and computer knowledge including Microsoft Excel.
• Retail third-party billing experience
• Understanding of Rx calculations
• Medical terminology
• Drug Brand vs generic names
• Experience working with diverse populations.
• Proficient in multiple languages
• Prior Authorization submission
Kind and Length of Experience:
• Retail or specialty pharmacy technician experience preferred.