Job Description
Career Opportunity
With the WestRock core values of Integrity, Accountability, Excellence, and Respect, this individual will be customer facing, providing technical assistance to Westrock's Global Paperboard segment and its customers. This assistance includes emergency troubleshooting calls (on-site and by phone), conducting plant audits, account maintenance, training, and other commercial and customer requested technical services.
This individual will have strong information gathering and communication skills, bringing market knowledge from the field back into the organization improving delivered value to the customer. Will acquire and utilize a broad knowledge of principles, practices, and procedures of paper, converting, packaging industry. Has ability to work independently and complete difficult assignments. Assignments are broad in nature, requiring originality and ingenuity. Significant travel can be required, including some potential international travel, and at times on weekends.
How you will impact WestRock
- Conduct all activities in a professional manner while following all safe work practices.
- Provide on-site and remote customer services including commercial startups, troubleshooting, and training visits.
- Provide accurate and timely service, audit, quality, and technical consultation.
- Drive WestRock's value added service model to our Commercial Print customers.
- Assist sales force by making proactive calls and delivering value propositions.
- Provide support and assistance for engineering/design improvements and changes.
- Support innovation projects including trial coverage at the mill and/or customer's sites.
- Assist in process improvement projects both internal and external.
- Execute all expected reporting and communications as assigned.
What you need to succeed
- Bachelor's degree in technical discipline desired
- Ability to work independently or in groups on difficult and time bound projects
- Field service and/or professional work experience of 5+ years
- Knowledge of and adherence to safe work practices
- Strong interpersonal skills
- Expertise in sheetfed offset printing and familiarity of digital printing processes and equipment
- Knowledge of paperboard sheeting equipment and processes
- Knowledge of die cutting equipment
- Knowledge of paperboard quality characteristics
- Strong verbal and written communication skills
- Ability to communicate effectively in English is desired.
- Strong Spreadsheet and Word Processing skills are a must.
- Basic statistical skills such as six sigma or lean manufacturing would be beneficial.
- Extensive travel (>60%) with some nonstandard work weeks/ hours.
- Experience in Project Technical management desired
WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Compensation and Hours
Salary Range: Not Available Benefits Provided: Not Available Other Benefits: Not Available
View what local employers are paying Computer User Support Specialists