Crestview Access Services
Submission for the position: Patient Access Representative - (Job Number: 147284)
Patient Access Representative
Expected Starting Salary: $17
SUBFUNCTION DEFINITION: Responsible for the timely registration and scheduling of patients for in-patient and out-patient services.
Location: Crestview Hills
Hours: This is a float position for the Crestview Hills location. The hours will range M-F from 7:30 am-6:30 pm with an occasional Saturday shift. Shifts will be assigned by the supervisor based on business needs at least two weeks in advance. If shifts arise for different hours once the two-week schedule has been set, these new shifts will be offered to this PAR. If agreed upon, the two-week schedule will be revised.
Employee Status: Full Time
Primary Function: Registration
REPRESENTATIVE RESPONSIBILITIES
·Customer Service
Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
·Revenue Cycle Support
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
·Safety
Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
·HIPAA/Confidentiality
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities ofyourthe position.
·Compliance
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
EDUCATION/EXPERIENCE
Required: · High school diploma or equivalent
· No directly related experience
Preferred:
Unique Skills:
·Skill
Computer and Windows software application proficient. Keyboarding/typing/mouse proficient
Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).
Customer Service
United States-Kentucky-Crestview Hills-Northern Kentucky Outpatient
Nov 2, 2023, 7:05:45 AM
Schedule: Full-time Location(s): United States-Kentucky-Crestview Hills-Northern Kentucky Outpatient Job Type: Standard 17.00 Day Job