Banquet Manager
Hotel/Resort Name Hotel Roanoke & Conference Center
Posted Date 1 week ago (9/19/2023 2:04 PM)
Location : Company Name Pyramid Global Hospitality
Location US-VA-Roanoke
Department Banquets
Position Type Regular Full Time
# of Openings 1
Requisition ID 2023-32082
Address 110 Shenandoah Avenue
Postal Code 24016
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description
The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest.
In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success.
Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.
Overview
With over 60,000sqft of event space, the Hotel Roanoke & Conference Center provides exquisite meals created and tailored by our in-house Chefs and hospitable service to guests from all over. Blending sophisticated elegance with a distinctly southern charm, this restored tudor-style hotel in the heart of the Blue Ridge Mountains is perfect for hosting weddings, meetings and company outings of any caliber.
We are seeking an experienced Banquet Manager to oversee our event operations and lead a team of hospitality professionals. The ideal candidate will have a passion for delivering exceptional guest service, a deep understanding of event management, and the ability to create a welcoming and memorable experience. They are also supportive and hands-on, to drive their front of house team and ensure that all guests are beyond satisfied to uphold our property Guest Satisfaction Scores.
The Banquet Manager’s responsibility includes hiring, training and directing the banquet staff in servicing all the banquet activities; ensuring a successful function and repeat business.
Other Core Responsibilities include:
Banquet Operations Management
• Projecting supply needs for the department, (e.g., china, glass, silver, buffet presentations, props)
• Applying knowledge of all laws, as they relate to an event
• Understanding the impact of Banquet operations on the overall success of an event and manages activities to maximize guest satisfaction
• Adhering to and reinforcing all standards, policies, and procedures.
• Maintaining established sanitation levels
• Managing departmental inventories and maintaining equipment
• Using banquet beverage records to control liquor costs and managing the banquet beverage perpetual inventory
• Scheduling banquet service staff to forecast and service standards, while maximizing profits.
• Assisting team in developing lasting relationships with groups to retain business and increase growth
• Completing Banquet Checks for each event, posting, and reconciliation for items sold on events.
Leading Banquet Teams
• Setting goals and delegating tasks to improve departmental performance
• Conducting monthly department meetings with the Banquet Team
• Applying and continually broadening knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends
• Acting as a liaison to the kitchen staff
• Leading shifts and actively participating in the servicing of events
Providing Exceptional Customer Service
• Setting a positive example for guest relations
• Interacting with guests to obtain feedback on product quality and service levels
• Responding to and handling guest problems and complaints
• Empowering employees to provide excellent customer service
• Ensuring employees understand expectations and parameters
• Striving to improv service performance
• Emphasizing guest satisfaction during all departmental meetings and focusing on continuous improvement
• Reviewing comment cards and guest satisfaction results with employees
Conducting Human Resource Activities
• Communicating and executing departmental and property emergency procedures and ensures staff are trained in safety procedures
• Observing service behaviors of employees and providing feedback to individuals
• Monitoring progress and leads discussion with staff each period
• Participating in the development and implementation of corrective action plans
• Reviewing quarterly Meeting Planner Survey results and participating in the development and implementation of corrective action to address service challenges; focusing on continuous improvement of guest satisfaction.
• Attending and participating in all pertinent meetings
Qualifications
• Three to five years management experience in large up-scale, hotel or convention center banquet operations.
• Thorough knowledge of all matters relating to the proper administration and operation of banquet food service operations
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational and communication skills
• Ability to work effectively under time constraints and deadlines.
• Cash handling abilities; basic math skills including significant number manipulation.
• Ability to work a variable work schedule (including daytime, evenings and weekends, holidays and irregular schedules as required), depending upon event and business requirements.
• Knowledge of principles and techniques used in advancing, planning, coordinating, and servicing a variety of wedding, social and corporate events.
• Knowledge of Fire Safety Regulations and venue capacity loads
• Ability to work effectively with co-workers, clients, event planners, various groups, and representatives in a professional manner.
• Ability to direct the work of vendors and setup personnel during events.
• Able to speak and write using proper English and grammar.
• Planning including staffing, rental needs, pull list, timelines, diagrams, descriptors, and post event recap reports.
• Working knowledge of Point of Sale and timekeeping systems.
• Basic computer proficiency: E-mail, Excel, Word, Outlook
Compensation Range
The compensation for this position is $52,000.00/Yr. - $72,000.00/Yr. based on qualifications and experience.
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