Pet Health Center Front Desk
University of Georgia College of Veterinary Medicine
3 reviews
Athens, GA 30602
From $15.87 an hour - Full-time
University of Georgia College of Veterinary Medicine
3 reviews
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Pay
From $15.87 an hour
Job Type
Full-time
Shift and Schedule
8 hour shift
No weekends
5x8
No nights
Day shift
Monday to Friday
Benefits
Pulled from the full job description
• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Employee discount
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The Pet Health Center at the University of Georgia is seeking a Front Desk Associate. This incumbent is responsible for greeting, receiving, and checking in clients of the Pet Health Center. Accurately collect and process daily monetary transactions for PHC clients, and reconcile at end of shift. Maintain records of patients and clients in Vetview so information is always precise and updated. Answer phones and route messages appropriately. Retain knowledge of PHC services, as well as the Veterinary Teaching Hospital, so information can be provided when clients make inquiries. Process and deliver client messages to medical staff so communication flows efficiently. Provide leadership and constructive training to all staff of the front desk administrative area. Support all PHC services by retaining clients and developing new ones with self-motivated customer service. Work with Supervisor of PHC to improve and expand client service. Perform related work and other general clerical tasks.
Knowledge, Skills, Abilities and/or Competencies
• Dynamic personality and exceptional customer service skills.
• Detail-oriented, well- organized, and have excellent multi-tasking capabilities.
• Ability to establish and maintain effective working relationships with other employees, superiors, and the general public.
• Exceptional written and verbal communication skills.
• Committed to always being professional and courteous when dealing with clients and patients.
• Flexibility and willingness to go ‘above and beyond’ for client satisfaction.
• Considerable skill in creating and implementing training manuals to maintain knowledge management with staff, current and future.
• Reliable and dependable.
• Consistently set expectations and meet/exceed those expectations for external and internal clients. Extensive knowledge of modern office practices, procedures, and equipment.
• Accomplished in the operation of computers, email, fax, multi-line phone, and Microsoft Office and Excel.
Physical Demands
• Sitting and standing for long periods of time.
• Lift 40 lbs.
• Typing on a keyboard and viewing a computer monitor for extended periods of time.
Duties/Responsibilities
• Provide and maintain excellent client service by being the initial, and ongoing, point of contact for all PHC clientele.
• Will be responsible for scheduling appointments, checking in clients, opening and updating electronic records, and notifying medical personnel of patient arrival. This includes the preparing and tracking of paper records in the electronic medical record system.
• Will be responsible for generating and rebooking follow up appointments.
• Anticipate and resolve basic client needs or issues related to service provided.
Perform simple audits of records and close out clients at conclusion of appointment.
• Calculate financial transactions in a timely manner, resulting in an improved client experience.
• Proactively resolve client needs related to monetary issues.
• Will create spreadsheets and other administrative documents encompassing revenue statistics for PHC management.
• Field client calls and answer general policy and simple veterinary questions via phone and face to face interactions with PHC clients.
• Perform daily appointment reminder calls.
• Follow up with open client records for processing and finalizing.
• Work well with interdepartmental units to facilitate the resolution of accounting/auditing matters that arise.
• Function to expedite patients being referred to the main VTH for assessment by other specialty services.
Apply to this link: https://www.ugajobsearch.com/postings/338782
Job Type: Full-time
Pay: From $15.87 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Employee discount
• Family leave
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Tuition reimbursement
• Vision insurance
Schedule:
• 5x8
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends
Ability to commute/relocate:
• Athens, GA 30602: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Customer service: 3 years (Preferred)
• Veterinary Medical Clinic: 2 years (Preferred)
• Veterinary Medicine: 2 years (Preferred)
Work Location: In person
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