Job Description
Responsibilities
* Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
* Know how to provide daily leadership and create and sustain a culture of employee engagement
* Know the importance of partnering with your teammates in order to drive company owned store initiatives
* Care about people and profit
* Want to join a team where you can learn and grow your career the opportunities are endless!
* A Day in the life:
* Lead a successful team, support the store manager, and manage in our fast-paced retail stores
* Manage store operations to maximize sales, profits and customer service
* Build, coach, train and engage crew team to deliver superior levels of customer care and business results
* Inventory protection, asset management, operational and safety issues
* Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
* Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
* Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone
Additional Information
Qualifications * High school diploma or equivalent. Technical or trade school courses or degree completion * Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive * Passion for delivering customer care and building long term relationships * Thrive off of working in a very fast paced and complex environment * Knowledge of cataloging and/or inventory management systems * Ability to lift 60lbs in some situations * And if you have this, even better: * Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership * Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experiencE * Entirely customer-centric (external/internal) * ASE Certifications * NAPA Know How * Why NAPA may be the right place for you: * Outstanding health benefits and 401K * Stable company. Fortune 200 with a family feel * Company Culture that works hard, yet takes care of employees * Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team If this role sounds like a fit, please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer. Next Steps: Please apply if you think this is a great fit for you and we will be in touch! If you decide that this role is