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Online Grocery Pick-Up Clerk

The Kroger Co.

Location: Roanoke, VA, 24020
Type: Non-Remote
Posted on: September 15, 2023
Job Description
Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Non-Exempt
Essential Job Functions:
* Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
* In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
* Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
* In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
* E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
* Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
* Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
* Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
* Read and follow directions given in the note section
* Ensure quality and freshness of all items chosen
* Communicate with customers via a portable phone and respond to calls in a professional and timely manner
* Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
* Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
* Process the orders through the point of sale (POS) system
* Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
* Maintain organization and cleanliness of staging areas and equipment
* Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
* Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
* Perform required opening and closing procedures
* Learn and adapt to new and improved processes
* Assist in training new e-Commerce team members
* Meet/exceed productivity standards
* Must be able to perform the essential job functions of this position with or without reasonable accommodation
Compensation and Hours
Salary Range: Not Available Benefits Provided: Not Available Other Benefits: Not Available
Day Shift
Evening/Swing Shift
Night/Graveyard Shift
Night/Graveyard Shift
Rotating Shift
Split Shift
Split Shift
Flexible Shift
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