Green Navigator
Hollins University
56 reviews
7916 Williamson Rd, Roanoke, VA 24020
Hollins University
56 reviews
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Full job description
(posted 9/13/23)
Hollins University in Roanoke, Virginia is seeking qualified candidates for a support coordinator position in its new student success unit, The Green – An Integrative Learning Commons.
About the Role
The Green Navigator serves as a central role in the operations and ambiance of The Green located within the Wyndham Robertson Library. This role emphasizes a warm reception for students and other visitors, seamless administration, and efficient coordination for the offices located within The Green. Proactive communications and collaborative interactions with staff in the units that constitute The Green (Academic Success Coaching, Career and Life Design, the Center for Learning Excellence, Global Learning, and HU Connect) are essential in the daily tasks of this role. The position directly reports to the Collaborative Integration Lead who is presently the Director of Career and Life Design.
Key Responsibilities
• Operational Excellence: Provide welcoming reception, supervise front desk activities, respond to inquiries, manage supplies, and maintain the cleanliness and organization of communal areas.
• Student Interaction: Offer a welcoming student-centered orientation, assist with queries, and refer students using warm handoffs to appropriate staff members or resources.
• Data Management: Handle data entry, report generation, and ensure data quality in The Green’s databases, particularly for student visits and utilization metrics.
• Event Management: Coordinate staff meetings, training events, and student-centric activities, ensuring smooth logistics and a hospitable environment; manage schedule of the conference room space in The Green and collaborate with library staff to schedule events in other commons spaces and classrooms in the library.
• Technological Expertise: Serve as the point of contact for technology needs, liaising with the Information Technology Help Desk and external vendors, and ensure the staff remains updated with the latest digital tools deployed on campus.
• Facility Oversight: Address general maintenance needs, submit work orders, and occasionally support library operations as needed.
• Team Collaboration: Contribute to the overarching goals of The Green and the team members located within; work in tandem with the Collaborative Integration Lead during annual review processes; and actively engage in data collection and processing, strategizing, and planning in support of the activities of The Green. Also engage with other staff in library units as needed.
Position Qualifications
Successful applicants must have the following qualifications and experience:
• High school diploma or equivalent
• Minimum of one year of relevant experience
• Proficiency with Microsoft Office and multifunction printers
• Excellent written and verbal communication, interpersonal, and customer service skills
• Excellent organizational, time management, multitasking, detail, and accuracy skills
• Abilities to work adaptively in a collaborative environment with frequent interruptions and fluctuating priorities and to meet deadlines
• Abilities to work independently, as a member of a team, and without supervision at times
• Ability to work effectively with all university constituencies including students and their families, faculty, staff, alumnae/i, and campus guests
• Abilities to manage confidential and sensitive information and maintain discretion
• Ability and willingness to occasionally work outside normal business hours in support of department/office activities
• Commitment to diversity and inclusion
Preferred candidates will have the following:
• College degree
• Prior reception or administrative role in higher education
• Experience creating highly welcoming and personable environments, especially for late adolescents and young adults
• Proficiency in managing database platforms for reception check-in
• Strong analytical and problem-solving abilities
• Ability to collect utilization data and draft quarterly and annual reports
Application Process
Qualified candidates should submit a cover letter and resume to thegreen110@hollins.edu. Candidates are encouraged to comment in their cover letter on how their contributions will further the university’s efforts to ensure the success and inclusion of all members of its community. Review of applications will begin immediately and will continue until the position is filled. Semi-final candidates will be asked to submit contact information for three references.
About Hollins
Hollins is an independent, liberal arts university offering undergraduate education for women and selected graduate programs for men and women. Founded in 1842 as Virginia’s oldest chartered women’s college, Hollins provides abundant opportunities to students for research, study abroad, and leadership training, and provides access to real-world experience through internships around the globe supported by an extensive alumnae/i network.
Hollins is an equal opportunity employer and is strongly committed to promoting diversity and inclusiveness at every level of the university. Persons of all genders; persons with disabilities; persons of all racial, ethnic, and cultural backgrounds; and first-generation college graduates are encouraged to apply.
For more information about Hollins, please visit our website ( www.hollins.edu ).
 
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