Contact Center Representative - Contact Center Trainee (Remote)
Virginia Retirement System
17 reviews
Rockbridge County, VA
Remote
$21.02 an hour - Part-time
Virginia Retirement System
17 reviews
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Pay
$21.02 an hour
Job Type
Part-time
Title: Contact Center Representative - Contact Center Trainee (Remote)
State Role Title: Administration and Office Support
Hiring Range: $21.02
Pay Band: UG
Agency: Virginia Retirement System
Location: Virginia Retirement System
Agency Website: www.varetire.org/careers
Recruitment Type: General Public - G
Job Duties
*Please Read This First – VRS uses Spark Hire one way video interviewing as the first step in the interview process for this position. If you’re selected for this step you will receive an email to participate. Please be sure to check for the email as no phone calls will be made. *
Customer Contact Center Trainees will serve as front line representatives of the Virginia Retirement System assisting retirees, members, beneficiaries or participating employers who contact VRS by phone, email or written correspondence with a wide variety of questions, inquiries, and requests for information related to post retirement pension and benefit information.
POSITION INFORMATION
• Position type: part-time hourly with no benefits
• Hours of work : 8am – 5pm during training
• Hours per week: 29 hours, Additional hours will be required during agency peak periods
• Mandatory virtual training : 6 to 8 weeks, Monday through Friday. Selected candidates are expected to attend all training provided
• Equipment – equipment is provided
Minimum Qualifications
Highschool diploma or equivalent.
Considerable work experience interacting with customers, either by phone or in person and through written correspondence. Prior experience working remotely in a contact center setting preferred.
In addition, the successful candidates will possess the following:
Ability to interpret and apply knowledge of VRS Plan benefit products and services related to caller inquiries.
Ability to counsel retirees on plan information and financial planning terminology.
Proficiency in reading, writing, and math.
Proficiency in using a PC and office productivity software.
Professional verbal and written communication skills.
Ability to perform basic calculations and financial interpretations.
Experience interacting with diverse customer populations using a variety of communication mediums.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Human Resources
Email: careers@varetire.org
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Title: Contact Center Representative - Contact Center Trainee (Remote)
State Role Title: Administration and Office Support
Hiring Range: $21.02
Pay Band: UG
Agency: Virginia Retirement System
Location: Virginia Retirement System
Agency Website: www.varetire.org/careers
Recruitment Type: General Public - G
Job Duties
*Please Read This First – VRS uses Spark Hire one way video interviewing as the first step in the interview process for this position. If you’re selected for this step you will receive an email to participate. Please be sure to check for the email as no phone calls will be made. *
Customer Contact Center Trainees will serve as front line representatives of the Virginia Retirement System assisting retirees, members, beneficiaries or participating employers who contact VRS by phone, email or written correspondence with a wide variety of questions, inquiries, and requests for information related to post retirement pension and benefit information.
POSITION INFORMATION
• Position type: part-time hourly with no benefits
• Hours of work : 8am – 5pm during training
• Hours per week: 29 hours, Additional hours will be required during agency peak periods
• Mandatory virtual training : 6 to 8 weeks, Monday through Friday. Selected candidates are expected to attend all training provided
• Equipment – equipment is provided
Minimum Qualifications
Highschool diploma or equivalent.
Considerable work experience interacting with customers, either by phone or in person and through written correspondence. Prior experience working remotely in a contact center setting preferred.
In addition, the successful candidates will possess the following:
Ability to interpret and apply knowledge of VRS Plan benefit products and services related to caller inquiries.
Ability to counsel retirees on plan information and financial planning terminology.
Proficiency in reading, writing, and math.
Proficiency in using a PC and office productivity software.
Professional verbal and written communication skills.
Ability to perform basic calculations and financial interpretations.
Experience interacting with diverse customer populations using a variety of communication mediums.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Human Resources
Email: careers@varetire.org
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.