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Customer Service Rep


Location: 1807 Murry Rd SW UNIT K L, Roanoke, VA, US 24018
Type: Non-Remote
Posted on: September 16, 2023
State: VA City: Roanoke Area of Interest: Customer Service Full-Time or Part-Time: Full-time Exempt or Non-Exempt: Non-exempt Employment Status: Regular Company Lincare Inc. Location Roanoke VA-VA07 Job Description
• work directly with medical professionals and physicians to facilitate patient care
• advocate for and work in lockstep with chronic patients
• work for an organization that rewards success and fosters a culture of promotion
Job Responsibilities include:
• provide outcome-based solutions for our physician referral sources and existing patient population
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and analyzing customer needs
• Actively participate in the training of new customer service and sales personnel
• High school diploma or GED preferred
• Proven work experience required
• Ability to learn and apply market and product information, as well as patient billing and insurance requirements
• Multitasking capabilities
• Computer and technological literacy
• Positive and professional personal image
Physical Demands:
This employee must occasionally lift and/or move up to 25 pounds.