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Trainee - Client Administrator

Holman Enterprises

Location: Grapevine, Texas
Type: Full-Time, Non-Remote
Posted on: September 14, 2023
This job is no longer available from the source.
Job Type: Full time
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):Health InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance ProgramRetirement PlanPaid Time OffTuition ReimbursementHolman is currently accepting resumes for the position of Trainee - Client Administrator.Schedule: M-F, in-office hybrid 3 days/weekPrincipal Purpose of Position:  Qualified candidate will receive inquiries from customers (internal and external) / drivers and coordinates with Holman departments to resolve in a timely mannerInvestigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systemsProcess fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parametersUpdate and audit client profiles while managing all third-party vendor communicationsReceive inquiries from customers (internal and external) and coordinate resolution efforts with Holman departmentsInvestigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.Provide regular status updates on open items with clients.Perform all other duties and special projects as assignedEducation and/or Training:Bachelor’s degree required or equivalent work experience.Relevant Work Experience:1-3 years of customer service, account management or retail experience preferredAdvanced Microsoft Office skills#LI-HYBRID#LI-RD1Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.