$39,932.10 - $63,891.88 Annually
Virginia 24012, VA
Department of Social Services
Department of Social Services
10/2/2023 at 11:59 PM Eastern Time (US & Canada)
Description Performs routine to difficult administrative and technical work functions that require interpretation, judgment and determining appropriate processes to be used. Handles a variety of routine administrative or technical departmental assignments that include payroll time entry, purchasing, new hires and retirees. Arranges meetings and conferences; makes appointments for the manager/director and members of various City commissions. Assembles required documents and information for Council and other meetings as required. Develops microcomputer applications for data collection and report generation using spreadsheet and database management software packages. May serve as HR contact for a department. High school diploma or general education degree (GED); Associate degree preferred but not required; three to five years related experience and/or training in a business, administrative support or related field; or equivalent combination of education and experience.
Examples of Duties SUMMARY
Performs routine to difficult administrative and technical work functions that require interpretation, judgment and determining appropriate processes to be used. Work is performed under general supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Receive/review consumer inquiries to the Director's office
Record and track subpoenas and summons
Schedule meetings for CPS appeals
Manage the DSS Facebook page and other social media accounts
Coordinate special projects for the Director/DSS including agency-wide trainings and in-services
Participate in a wide variety of division or department projects by researching or providing relevant information
Handles a variety of routine administrative or technical departmental assignments that include scheduling appointments and meetings and creating reports and memos for the Director
Develops microcomputer applications for data collection and report generation using spreadsheet and database management software packages
Reviews existing and recommends improved policies, practices and procedures
Assists with budget preparation and monitors budget expenditures
Collects and compiles information and prepares complicated statistical reports
Coordinates facility maintenance and handles daily tracking of personnel, equipment and resources
Gives information to the public or directs requests to appropriate department
Arranges meetings and conferences; makes appointments for the Director
Assembles required documents and information for Council and other meetings as required
Composes and types letters and memoranda in conformance with City policies independently from brief instructions
Establishes and maintains filing systems and office procedures; keeps confidential files
**Codes Compliance additional duties
Handles a variety of administrative and technical duties as a member of the Codes Compliance Team
Reviews and corrects violation requests, issues code violation notices, schedules re-inspections, and issues work orders on a daily basis. Answers, screens, directs or refers Code Enforcement calls, visitors, and mail
Reviews Code Enforcement cases through their life cycle. This requires access to and a working knowledge of multiple city department systems and some state systems
Responsible for the timely generation of invoices to optimize cost recovery of abatement charges and collection of inspection fees
Drafts simple legal instruments and documents such as affidavits and property liens?
Generates real property liens necessitated by removal of noxious weeds. Reviews invoices billed to determine eligibility for placement of liens. Researches Advantage system to determine payment status and real estate records to verify property ownership and obtain correct legal descriptions of parcels. Prepares lien document and sends to the City Attorney's office for signature and notarization. Prepares court cover sheets for each lien document and deliver to the Circuit Court for recording
Reviews Title Searches to determine ownership, lien holders, heirs, and parties of interest to notify of proposed city demolitions. Conducts research to ascertain current legal names and mailing addresses for the businesses and individuals identified in the Title Search
Functions as a member of the call center for the City's 2000 line option for citywide information, referral, service requests and complaints. Entails extensive customer service and requires obtaining and maintaining knowledge of the functions and responsibilities of all city departments and related agencies. Creates and maintains effective working relationships and contacts with other city departments and outside agencies
Creates citizen service requests in QAlert Citizen Request Management System. Re-routes or pinpoints routing of existing requests to facilitate processing and completion. Researches and provides information on request progress and status as requested
Composes and submits legal ads for publication
May supervise and train assigned staff as needed. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Typical Qualifications QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); Associate degree preferred but not required; three to five years related experience and/or training in a business, administrative support or related field; or equivalent combination of education and experience.
Supplemental Information LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to prepare reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. As with any enforcement entity, the recipients of violation notices or abatement actions are typically irritated while a few may become very angry and even combative. At such times, the work environment may occasionally become loud and abusive.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.