Long Term Care Ombudsman Representative – Northeast Georgia
Athens Community Council on Aging
6 reviews
135 Hoyt St, Athens, GA 30601
Full-time
Athens Community Council on Aging
6 reviews
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Job Type
Full-time
Benefits
Pulled from the full job description
• 403(b)
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
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The Athens Community Council on Aging is looking for a full-time Long-Term Care Ombudsman (LTCO) Representative in our Athens office. LTCO advocates for the rights of people living in long term care facilities in the East Georgia region.
LTCO representatives work to improve the lives of residents in personal care homes, skilled nursing facilities, and assisted living residences through regular visits, complaint investigation, and community education.
ACCA’s mission is to promote a lifetime of wellness through engagement, advocacy, education, and support. Serving northeast and east Georgia, ACCA is the nonprofit providing a comprehensive resource of expertise and opportunities for adults and families who need and desire the essentials to age and live well.
Our Core Values demonstrate our culture and our approach to engaging and serving our community.
What is it like to work at ACCA? According to our most recent staff survey working at ACCA means working in a supportive culture where you are respected and feel a sense of accomplishment in your work. In fact, 98% of employees say they would recommend working at ACCA.
Essential Responsibilities:
• Promote the well-being, quality of care, and quality of life of residents in long term care facilities.
• Conduct routine monitoring visits to long-term care facilities, including nursing homes, assisted living facilities and personal care homes.
• Provide information and referral services to residents, their families, facility staff, ACCA staff, and the public concerning, at a minimum:
• Georgia Ombudsman Act, Patients’ Rights, Older Americans Act, and state/federal regulations affecting the LTCF residents.
• The Long-Term Care system including services available, selection criteria, and the aging network.
• Referrals to other agencies, programs, etc. if information or service is needed outside the scope of the LTCO program.
• Receive and document resident complaints. Upon completion of certification, investigate and resolve complaints.
• Assist in an on-going LTCO Community Education program:
• Develop materials and provide information on LTC issues and the LTCO program for distribution or presentation to residents, community organizations, groups and agencies.
• Perform public and community relations activities for the LTCO program and the Athens Community Council on Aging.
• Assist with the organization of Resident and Family Councils as requested.
• Provide staff assistance to the Long-Term Care Ombudsman Advisory Council.
• Assist with inter- and intra-agency coordination, maintaining active working relationships with agency and community programs.
• Assist the Coordinator in providing recruitment, selection, supervision, orientation, and evaluation of volunteers as appropriate in the execution of their duties.
Essential Requirements:
• Must be an independent self-starter! This position is based in our Athens office and will be responsible for visiting and serving residential facilities in our NE region.
• Ridiculously detail oriented.
• Able to quickly establish a rapport with a wide variety of people.
• Great memory for detail.
• Impeccable written and oral communication skills.
• An undergraduate degree from a four-year college or university.
• A minimum of two years professional experience, with at least one year in aging, long term care or related fields.
• Valid Georgia Driver’s License and reliable transportation.
Our Hiring Process & Timeline:
• We will accept and review applications through May 20, 2022.
• Interviews will be scheduled beginning May 23, 2022.
• Qualified candidates may be invited to second round interviews, and the selected candidate will have an anticipated start date of mid-June 2022.
Benefits:
• Health and Wellness
• Health insurance offered
• Dental insurance offered
• Vision insurance offered
• Peace of Mind
• Company-paid life insurance
• Company-paid long-term disability
• Employee Assistance Program
• Financial Support
• 403(b) with up to 5% agency match, after one year of service
• ACCA Scholar Program, providing scholarships to employees and dependents
• Employees are eligible for Public Service Loan Forgiveness (PSLF), the federal student loan forgiveness program
• Work-Life Balance
• Annual Leave, beginning at 2 weeks per year, for full-time employees
• Sick Leave, beginning at 2 weeks per year, for full-time employees
• 11 paid holidays annually, and a paid day off for your birthday
• High performing employees are eligible to apply for our sabbatical program after ten years of service
To be considered applicants must complete an agency application form. Our online application can be found here: ACCA Employment Application. If you would prefer to complete a hard copy, please contact Nita Norris at nnorris@accaging.org. Hard copy application packets may be dropped off at our office: 135 Hoyt Street, Athens, Georgia 30601.
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