Account Manager, Early Adopters
Liberty Software
17 reviews
Grapevine, TX 76051
Full-time
Liberty Software
17 reviews
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Certifications • missing qualification Pharmacy Technician Certification
Do you have a valid Pharmacy Technician Certification certification?
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Skills • missing qualification Software troubleshooting
Do you have experience in Software troubleshooting ?
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Education • missing qualification Bachelor's degree
Do you have a Bachelor's degree ?
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Job Type
Full-time
Benefits
Pulled from the full job description
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
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The Account Manager, Early Adopters will be the primary point of contact for all of Liberty’s early adopter clients. The early adopters are the first clients to receive Liberty’s latest software updates and provide valuable feedback to their Account Manager on new features functionality and potential software issues introduced in the updates.
The Account Manager, Early Adopters are also responsible for researching feedback given and providing feedback to the development team before updates are released to all Liberty clients. By providing superior customer service, and getting to know the unique needs of assigned accounts, the Account Manager, Early Adopters will be able to build and maintain strong relationships with their clients.
Liberty Software takes great pride in being set apart for its client relations and support and expects its Account Manager, Early Adopters to strive for stellar service and continuous improvement in every interaction.
Job Responsibilities Include (but are not limited to:)
• Operate as the point of contact for any and all matters specific to onboarding of accounts primarily using beta versions of RXQ and BZQ
• Build and maintain strong, long lasting customer relationships with all members of assigned accounts, such as pharmacy owners, managers, and staff members
• Ensure the timely and successful delivery of solutions to clients’ unique needs such as configuring and customization of Liberty’s software, work with all departments to ensure project resolutions such as software errors, and hardware troubleshooting or replacements etc.
• Communicate clearly with clients about status of purchases, trouble tickets, and requests
• Assist with high severity requests or issue escalations as needed
• Work with assigned accounts to guide and aid in configuring software and computer settings to customize software to best meet each client’s unique needs.
• Provide web-based training of Liberty’s pharmacy software
• Become an expert on Liberty’s software in order to answer questions and guide clients in best practices for their specific needs
• Assist in other areas when needed
Qualifications :
• At least two years of relevant experience required, such as pharmacy/pharmacy technician experience, with at least four to six years being preferred
• Certified Pharmacy Technician certification and retail pharmacy knowledge a plus
• Bachelor's degree in business, communications, computer science, or other related field a plus
• Professional and friendly demeanor is a must
• Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations
• Proven ability to shift between multiple tasks and manage competing needs
• Strong attention to detail
• Excellent listening, documentation, and critical thinking skills
Liberty Software offers a comprehensive benefits package starting on a team member's first day:
• 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
• Option to enroll immediate family members with Liberty contributing 50% of monthly premium
• Fully vested 401K matching on a pre- or post-tax basis
• Liberty-paid HSA contributions every paycheck
• Generous PTO plan and paid holidays
• Annual tuition reimbursement program and professional certification courses available
• Adoption expense reimbursement program
• Dependent Care FSA availability providing tax savings for qualifying child care expenses
• Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
• Fully-stocked breakroom
#zr #id1
...and much more! Learn more about Liberty Software at www.libertysoftware.com
The Account Manager, Early Adopters will be the primary point of contact for all of Liberty’s early adopter clients. The early adopters are the first clients to receive Liberty’s latest software updates and provide valuable feedback to their Account Manager on new features functionality and potential software issues introduced in the updates.
The Account Manager, Early Adopters are also responsible for researching feedback given and providing feedback to the development team before updates are released to all Liberty clients. By providing superior customer service, and getting to know the unique needs of assigned accounts, the Account Manager, Early Adopters will be able to build and maintain strong relationships with their clients.
Liberty Software takes great pride in being set apart for its client relations and support and expects its Account Manager, Early Adopters to strive for stellar service and continuous improvement in every interaction.
Job Responsibilities Include (but are not limited to:)
• Operate as the point of contact for any and all matters specific to onboarding of accounts primarily using beta versions of RXQ and BZQ
• Build and maintain strong, long lasting customer relationships with all members of assigned accounts, such as pharmacy owners, managers, and staff members
• Ensure the timely and successful delivery of solutions to clients’ unique needs such as configuring and customization of Liberty’s software, work with all departments to ensure project resolutions such as software errors, and hardware troubleshooting or replacements etc.
• Communicate clearly with clients about status of purchases, trouble tickets, and requests
• Assist with high severity requests or issue escalations as needed
• Work with assigned accounts to guide and aid in configuring software and computer settings to customize software to best meet each client’s unique needs.
• Provide web-based training of Liberty’s pharmacy software
• Become an expert on Liberty’s software in order to answer questions and guide clients in best practices for their specific needs
• Assist in other areas when needed
Qualifications :
• At least two years of relevant experience required, such as pharmacy/pharmacy technician experience, with at least four to six years being preferred
• Certified Pharmacy Technician certification and retail pharmacy knowledge a plus
• Bachelor's degree in business, communications, computer science, or other related field a plus
• Professional and friendly demeanor is a must
• Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations
• Proven ability to shift between multiple tasks and manage competing needs
• Strong attention to detail
• Excellent listening, documentation, and critical thinking skills
Liberty Software offers a comprehensive benefits package starting on a team member's first day:
• 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
• Option to enroll immediate family members with Liberty contributing 50% of monthly premium
• Fully vested 401K matching on a pre- or post-tax basis
• Liberty-paid HSA contributions every paycheck
• Generous PTO plan and paid holidays
• Annual tuition reimbursement program and professional certification courses available
• Adoption expense reimbursement program
• Dependent Care FSA availability providing tax savings for qualifying child care expenses
• Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
• Fully-stocked breakroom
#zr #id1
...and much more! Learn more about Liberty Software at www.libertysoftware.com