Job Description
Responsibilities
As a Customer Relations Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will
* Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you!
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
* Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs
* Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results
* Reschedule unserviced accounts within 24 hours
* Participate in quality assurance processes, programs, and initiatives
* Safeguards customers privacy and other proprietary information
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Benefits Provided: 401K, Dental, Holidays, Life Insurance, Medical, Other, Sick Leave, Stock Options, Tuition Assistance, Vacation, Vision Other Benefits: What type of benefits will you receive? * Competitive earnings * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Day Shift
Evening/Swing Shift
Night/Graveyard Shift
Night/Graveyard Shift
Rotating Shift
Split Shift
Split Shift
Flexible Shift
12AM
6
12PM
6
Hours per Week:
Hours Not Specified
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