Assoc Dir - Guest Experience
Athens , GA
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Job Description
Posting Details
Posting Details
Posting Number
S10942P
Working Title
Assoc Dir - Guest Experience
Department
Auxiliary Dining Admin
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department College/Unit/Department website
dining.uga.edu
Posting Type
External
Retirement Plan
TRS or ORP
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule Additional Schedule Information
This position offers a 40 hour work week.
Hours and schedule may vary and include evenings and weekends.
Advertised Salary
Commensurate with Experience
Posting Date
08/30/2023
Open until filled
Yes
Closing Date Proposed Starting Date
09/01/2023
Special Instructions to Applicants Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Position Information
Classification Title
Assoc/Asst Director, Subdivision/Unit AD
FLSA
Exempt
FTE
1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Working knowledge of UGA Dining Services is preferred.
Position Summary
The Guest Experience Manager will be responsible for ensuring the highest levels of guest satisfaction. This individual will be responsible for the oversight and operation of student success, training and special events, and collaborate with any area impacting the guest's experience. Plans, directs, and coordinates activities to ensure exceptional service is achieved. Provide operational support, train, motivate, and recognizes team members. Exercises independent judgement and initiative while carrying out overall responsibilities. This position has financial responsibilities including but not limited to: access to financial systems and resources and/or use of P-Card or approval of P-Card requests.
Knowledge, Skills, Abilities and/or Competencies
• Highly organized, efficient, and detailed oriented.
• Strong written and verbal communication skills.
• Manage through crisis and extenuating circumstances.
• Outside of the box thinker.
• Able to solve complex issues during high stress business.
• Excellent interpersonal/relationship building skills.
• Skilled at getting individuals, teams, and an entire organization to perform at a higher level and to embrace change; negotiate skillfully to achieve a fair outcome or promote a common cause; inspires others; builds motivated, high-performing teams; understands what motivates different people.
• Available to work varied hours including weekends.
Physical Demands
• Sitting for long periods of time.
• Push, pull, reaching, grabbing and other ranges of motions while operating administrative equipment.
• Navigating campus and dining facilities.
• Driving as needed to perform job tasks.
Is driving a responsibility of this position?
Yes
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
Yes
Does this position require a P-Card?
Yes
Is having a P-Card an essential function of this position?
Yes
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.
Duties/Responsibilities
Duties/Responsibilities
• Plan and implement programs and training related to all aspects of Dining Services to include, residential and retail dining, operations support, culinary and nutrition services, food safety, and regulatory compliance, policies and procedures, and customer service.
• Stay current on industry trends and guide innovation in operational practices and service standards.
• Collaborates with the Auxiliary Training and Development department to ensure all programing needs are met and instituted.
Percentage of time
20
Duties/Responsibilities
• Oversee departmental special event requests and the execution of those requests for quality and superior service.
• Oversee the fulfillment of all camp, conference planning, group dining requests, and all student orientation responsibilities.
• Works closely with Auxiliary Services Marketing team to promote dining services.
• Strategically plan and execute various methods of engagement for students and campus guests to increase engagement for potential student workers and potential meal plan participants.
Percentage of time
20
Duties/Responsibilities
• Oversee the development and success of employees and ensures retention through excellent team leadership and the implementation of high-impact practices that enable student employees to succeed in their academic and career endeavors.
• Strategically plan and execute various programs to meet departmental goals and mission.
Percentage of time
20
Duties/Responsibilities
• Responsible to ensure exemplary customer service is provided in all units including the creation and implementation of customer service initiatives.
• Assists in the planning and execution of special events.
• Communicates effectively with customers and campus partners; establish and maintain channels of communication with customers and campus partners.
• Respond to customer feedback in a solution focused and positive demeanor.
Percentage of time
20
Duties/Responsibilities
• Assists with strategic and operational planning for Dining Services.
• Assists in the implementation of strategic and operational initiatives.
• Evaluates equipment and facility needs for all operations.
• Makes recommendations for new equipment, new concepts, special events and facility renovation.
Percentage of time
15
Duties/Responsibilities
• Other duties as assigned by management.
• May include backup operational management support to individual units.
Percentage of time
5
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
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Job Summary
Company
University of Georgia
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Bachelor's Degree
Required Experience
Open