Inbound Chat Sales Agent
• Start Date: Monday, October 16, 2023
• Wayfair hires into their operating hours which are: Mon-Fri 8a-1030p & Sat 8a-8p. Schedule examples include but are not limited to: 8:00am - 4:30pm, 11:30am - 8:00pm, 2pm-10:30pm etc
• Full-Time Position
• Compensation: $15.50/hour + uncapped Monthly Bonus ( On Target Earnings: $20/hour)
Wayfair is one of the world's largest destinations for home goods. We are seeking a tech-savvy, self-motivated individual to join our Sales Chat team! If you love to connect with customers online and help them discover and purchase the perfect items for their home, then Wayfair is the place for you to start a rewarding career!
What You'll Do
• You communicate with our customers via digital chat software demonstrating excellent written communication
• You use your expertise, and passion for selling to explore our products and influence customer’s confidence to buy from Wayfair
• You meet or exceed all targets for revenue, close rate, customer satisfaction, Quality Assurance, and more
• As the voice of Wayfair, you must maintain professionalism during all interactions, building trust and rapport with your customers to create a differentiated buying experience
• You can simultaneously navigate multiple software applications and technologies
• You efficiently manage your time and always put the customer experience first
• You are engaging and can leverage your personality to quickly connect with others
• You love being part of a team, enjoy a fast-paced environment and are focused on achieving your goals, both team and individual
• You are comfortable quickly and effectively adapting to change, such as team, technology, and policy changes
• You are solutions-oriented and will approach challenging situations with one or more potential solutions that could be applied
What You'll Need
• Ability to commute to Wayfair's Contact Center at 100 Newton Bridge Rd, Athens, GA 30607
• Proficient English language skills and excellent written communication abilities
• 2+ years of sales/service experience, preferably in a live chat environment
• Ability to type 45+ WPM
• Comfortable learning and using multiple software applications and tools simultaneously
• Can handle multiple digital conversations at one-time, while providing an excellent customer experience
• Engaging self starter with strong time management skills, along with a history of regular and reliable attendance
• Comfortable adhering to a predetermined daily schedule, including planned breaks and lunches
• You thrive in a sales environment, leveraging your personality to confidently promote product solutions, place orders on behalf of customers, and/or influence customers to buy from Wayfair
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form .
Need Assistance?
For more information about applying for a career at Wayfair, visit our FAQ page here .
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.