Job Description
Overview
**This position is contingent upon award of contract**
SOSi is seeking a highly qualified Customer Support Analyst to serve as the Government's first line "help desk" to resolve questions about the JACOB application.
Responsibilities
* Acts as the first line "help desk" to resolve questions about the JACOB application, establishing new application user accounts, coordinating with Customer Enterprise Systems personnel to resolve any network or IT equipment problems that might impact users' access to the tools, and reporting bugs or unexpected application behavior to the software engineers.
* Provides customized database reports. Maintains SharePoint sites on JWICS and SIPRNET.
* Provide JCOFA-related JACOB training for new users of this software, both Contractor and Government, using training facilities provided by the customer or by the user's agency, as appropriate. Training materials designed by the contractor shall be submitted electronically and will be reproduced in hardcopy by the print plant. Class size will be dictated by the size of the training facility. Classes will be limited to 2 classes per month.
Compensation and Hours
Salary Range: Not Available Benefits Provided: Not Available Other Benefits: Not Available Type of Job: Contract
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