Job Description
FT Manager Customer Service (H)
Date:
08/23/2023
Job ID:
333485
Degree:
Salary:
Not Specified
Department Experience:
Customer Service
Job Types:
Customer Service
Location:
Charlottesville VA
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Duties and Responsibilities:
* Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
* Hire, train, and develop associates to meet department needs
* Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
* Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
* Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
* Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
* Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
* exceed customers’ expectations
* Control store expenses through proper ordering, care for supplies and equipment
* Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
* Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
* Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
* Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes
* Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
* Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
* Ensure proper control of all store funds and company assets
* Observe and correct all unsafe conditions that could cause associate or customer accidents
* Record and report all associate and customer accidents in accordance with established Food Lion procedures
* Ensures compliance with local, state and federal regulations
* Adheres to all company guidelines, policies and standard practices
* Maintains security standards
* Successfully complete Computer Based Training (CBT) and Training guide
* Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
* Performs all other duties as assigned