Events/Box Office Team Member
RiverPark Center
6 reviews
101 Daviess St, Owensboro, KY 42303
$10 an hour - Part-time
RiverPark Center
6 reviews
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Pay
$10 an hour
Job Type
Part-time
Shift & Schedule
Extended hours
Weekends as needed
Evenings as needed
Night shift
Evening shift
Day shift
Monday to Friday
Job Title: Events/Box Office Team Member
Company: RiverPark Center
Location: Owensboro, KY
Reports To: Box Office Director
Job Description:
RiverPark Center is seeking a friendly, organized, and customer-focused individual to join our team as an Events/Box Office Team Member. In this role, you will play a vital part in delivering exceptional guest experiences by managing various box office tasks, assisting with event preparations, and providing outstanding customer service.
Responsibilities:
· Warmly greet and welcome all guests as they enter RiverPark Center, creating a positive first impression.
· Handle incoming and outgoing phone calls professionally, answering inquiries and providing accurate information to callers.
· Direct calls and messages to the appropriate staff members to ensure efficient communication across departments.
· Process ticket orders and updates to patron accounts, ensuring accurate record-keeping and ticket allocation.
· Provide pricing information for current and upcoming shows, helping guests make informed decisions.
· Contribute to mailings and filing tasks, maintaining subscriber information in an organized manner.
· Sign for packages and manage incoming mail, ensuring timely and secure delivery.
· Assist with show night sales, ensuring smooth on-site ticket purchasing experiences for patrons.
· Contribute to show night front of house operations, including taking and scanning tickets to facilitate seamless entry.
· Deliver exceptional guest services, addressing inquiries, resolving issues, and enhancing overall patron satisfaction.
· Update volunteer hours and draft monthly volunteer sign-in sheets to support volunteer management efforts.
· Assist in maintaining the volunteer office's cleanliness and stock levels, creating a welcoming environment.
Qualifications:
· Excellent communication skills for handling phone calls and interacting with guests.
· Attention to detail and accuracy in processing ticket orders and managing patron accounts.
· Organizational skills for managing files, mail, and office supplies.
· Ability to adapt to flexible working hours, including extended evenings and weekends based on event schedules.
· Team-oriented mindset with a willingness to assist other departments as needed.
Box Office Hours:
Tuesday - Friday: 9:00 am - 4:30 pm
Extended hours in the evenings and weekends as required by events (varies).
About the RPC:
The RiverPark Center is a non-profit regional performing arts and civic center that has entertained and educated over 4 million people – including 900,000 children – since the opening year in 1992. RiverPark Center has nearly 100,000 square feet including a state-of-the-art 1,479 seat auditorium (Cannon Hall), the multi-purpose Jody Berry Cabaret Theatre, an extraordinary outdoor entertainment patio (The BB&T Plaza) on the banks of the beautiful Ohio River, events spaces and meeting rooms, and a bricked center courtyard (Atmos Courtyard).
Job Type: Part-time
Pay: $10.00 per hour
Schedule:
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed
Work Location: In person
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