Job Description
West Creek 2 (12072), United States of America, Richmond, Virginia
IT Support Specialist
Provide customer first support for a fast-growing business group of 5000+ employees from one of multiple Capital One Northern Virginia locations. Primarily based in the Richmond, VA office, with light travel required between local sites (shuttle, public transportation) when necessary. Provide support for a fast growing group of team members in multiple divisions. Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices.
Responsibilities:
* Provide support for a fast growing group of team members in multiple divisions
* Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices.
* Top notch customer focused support
* Excellent written and verbal communication skills
* Engaged in cross-train efforts amongst peers where applicable
* Contribute to site level operational readiness, process improvements
* Effectively manages up as needed
* Self-aware of gaps in skills, works to improve
* Frequent collaboration with site lead, acting as back-up when delegated to
* Cross platform collaboration with immediate peers
Basic Qualifications:
* High School Diploma, GED, or equivalent certification.
* At least 1 year of experience in remote administration and end user support.
* At least 1 year of experience with Windows 10 or earlier operating systems.
* At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, or ServiceNow).
* At least 6 months of experience with Google suite applications.
* At least 1 year of experience with macOS (High Sierra).
Preferred Qualifications:
* Bachelor's Degree
* 1+ years of experience with Active Directory.
* 1+ years of experience with defining, implementing, and leveraging process (such as change, incident or problem) management functions.
* Apple certification(s).
* 1+ years of experience with virtualization technologies including VMWare tools (Fusion, ESX).
* 2+ years of macOS Server administration experience.
* 1+ years of experience with platform management and integration, to include JAMF Casper Suite or Microsoft System Center Configuration Manager
* 1+ years of experience with productivity tools running on Mac's, to include MS Office, Lync or Skype
* 1+ years of experience with Mac supporting 100+ end users
* 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Compensation and Hours
Salary Range: Not Available Benefits Provided: Not Available Other Benefits: Not Available
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