IT Support Specialist
United Prairie Bank Mankato, MN (Onsite) Full-Time
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Job Details
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Summary:
Install, inspect, secure and troubleshoot networked computers within an organization. Operate the helpdesk, provide physical duties or monitor for internal and external threats.
Essential Functions:
•Provide software support service to staff members at the various locations; via email, phone, in person, or virtual remote connection.
•Assist in implementation and troubleshooting of workstations.
•Investigate and resolve software issues.
•Documenting and tracking of support tickets.
•Assist with intranet publications.
•Maintain an adequate level knowledge of operation system and application software being used to provide a high level of support to users.
•Maintain written documentation required by policy and/or following best practices.
•Assist with building access and security system issues.
•Open to being on call outside of regular working hours
•Attend and complete necessary training as required throughout the year.
•Abide by all policies, procedures and regulations of United Prairie.
•Review, acknowledge and comply with all end user security requirements stated in the Information Security - End User Policy and Statement of Understanding.
•Utilize all communication tools available including, but not limited to; the company intranet, email, and instant messaging.
•Any and all other duties as assigned by your supervisor and/or management.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Work Environment:
This job operates in a clerical, office setting. This role routinely uses standard office equipment, such as computers with MS Office, phones, photo copier/fax/scanning machine.
Physical Demands:
•This position requires manual dexterity, the ability to lift files and open file cabinets. This position requires bending, stooping, or standing as necessary.
•This is a largely sedentary role.
•Must be able to lift 50 pounds.
•Multi-lingual capabilities are a plus. Read, write, speak and understand English is required.
•Accommodation may be made for the above requirements, when it does not place an undue hardship on the Company.
Travel:
•Occasional day travel may be required for training/meeting purposes.
Education:
•High school diploma or GED required
•Bachelor's Degree preferred
•Two-year degree in business information technology/computer science.
Work Experience:
•Experience in PC-based and LAN environments, including VMWare, Cisco VoIP, and Microsoft Operating Systems
•2 years of information technology and/or helpdesk experience preferred.
•Experience working in a team environment.
•Computer knowledge, including of MS Office & Windows
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Recommended Skills
• Cisco Voip
• Fine Motor Skills
• Help Desk
• Information Technology
• Intranet
• Microsoft Office
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