Job Description
Are you able to diagnose and solve customer IT problems in a professional manner in a process-oriented environment?
Are you a good communicator with the ability to explain technical information to a non-technical audience and who is quality driven and attentive to details?
If so, we appreciate conscientious individuals who function well in a team-oriented environment delivering a fantastic customer and company experience – someone just like you!
*Position summary:*
The Systems Engineer provides NWG Solutions clients with on-site and remote IT support for installation and maintenance of Microsoft Server and Workstation operating systems and applications in a LAN/WAN environment. Responsibilities include implementation of NWG Solutions market leading technology providing our clients with a full suite of remote services to facilitate hardware, software and network fault monitoring and resolution.
An NWG Solutions Systems Engineer provides our clients with critical on-site and remote IT support, including consultation, repair and maintenance of workstations, servers, and networking equipment, along with the implementation and management of NWG Solutions’ market-leading suite of monitoring and security services.
*Primary responsibilities:*
* Network design, installation and maintenance
* Data backup, recovery, and cloud-based storage management
* Implement and maintain Virtual Machine and Remote Desktop technology
* Anti-virus service, detection and remediation
* Microsoft Exchange and cloud email systems installation, migration and maintenance
* Implementation and maintenance of IT infrastructure, including workstations, servers, and network
* Administration of clients’ Active Directory, Exchange, Office 365, Sharepoint, and other centrally-managed products
* Support client business-critical software and hardware
* Configuration and management of NWG Solutions’ monitoring and security services, including server and workstation hardware and operating system monitoring, anti-virus, and security update services
*Professional Experience and Qualifications:*
* At least 3-5 years’ experience in an IT support role
* Microsoft Server operating systems
* Unmanaged and managed switch technology supporting VLAN’s, subnets and VPNs
* Wireless network access point technology
* Experience with Microsoft Cloud Services
* Server, workstation and cloud-based email and office applications
* Vendor technology from Microsoft, Cisco, Dell, Ubiquiti, SolarWinds, etc.
* Microsoft and Cisco certifications preferred but not required
* Linux and OS X experience a plus
* At least 3-5 years’ experience in an IT support role.
* Microsoft server and workstation operating system
* Microsoft Active Directory administration
* Microsoft Exchange management
* An understanding of network management, including VLANs, VPNs, NATs, and firewall policies
* Microsoft Office 365 technology, including Exchange Online, Sharepoint Online, and Azure
* Experience with Cisco, Dell, Ubiquiti, SolarWinds amongst other information technology products
* Microsoft, Cisco, and Cyber Security certifications preferred, but not required
* Linux and Mac OS experience a plus
* A Valid Driver's license is required for this position
*Personal Skill Set Requirements:*
* Ability to interact with customers in a polite and professional manner
* Strong analytical and troubleshooting skills
* Ability to assess situations quickly and thoroughly
* Ability to work within varied client environments
* Excellent communication and documentation skills
* Ability to communicate technical information to a non-technical audience
* Work autonomously while maintaining communications with co-workers and clients
* Demonstrate integrity, fairness, and a strong sense of team spirit
*We offer a very competitive employment package that includes:*
* Employer-paid health, dental and vision insurance
* 401k plan
* Continuing education re-imbursement
* Employer paid Microsoft certifications with bonuses for completion
* *Unlimited PTO!*
Benefit Conditions:
* Waiting period may apply
Benefits offered:
* Paid time off
* Health insurance
* Healthcare spending or reimbursement accounts such as HSAs or FSAs
* Other types of insurance
* Retirement benefits or accounts
* Workplace perks such as food/coffee and flexible work schedules
Work Remotely
* No
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Paid time off
* Professional development assistance
* Tuition reimbursement
* Vision insurance
Compensation package:
* Yearly pay
Experience level:
* 2 years
Ability to commute/relocate:
* Charlottesville, VA: Reliably commute or planning to relocate before starting work (Required)
Experience:
* IT Support: 3 years (Preferred)
* Relevant: 3 years (Preferred)
License/Certification:
* Driver's License (Required)
Work Location: On the road
Compensation and Hours
Salary Range: Not Available Benefits Provided: Not Available Other Benefits: Not Available Type of Job: Regular
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