Details:
Stefanini Group is Looking for an Onsite Support Technician in Macungie, PA!
If you have what it takes, call me at: Shaina Pasay (248) 263-5610/ Shaina.Pasay@Stefanini.com
Open for W2 candidates.
Job Summary: Onsite Support Technician (Second Shift)
The Onsite Technician provides business solution infrastructure support and end-user support for a specific production facility. This position occurs as part of the Onsite LVO team within the Infrastructure and Onsite Support (IOS) unit of our client's Group IT unit.  The Onsite LVO team is located in the client's Assembly plant in Macungie Pennsylvania.
The Onsite Technician role is the local representation of Group IT for a specific business production facility. In this role, it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and specialized factory devices such as bar code scanners, forklift mounted hardware and specialized printing technology. These technologies are highly standardized in Group IT business practice, and much of the work is conducted according to standard processes and methodologies. According to Standard Operating Environment (SOE) specifications, most server and network hardware are configured typically throughout our client's global network.
This position performs analytical, technical, and administrative work to support local end-users, remote end-users, and production lines.  Additionally, this position utilizes global processes to achieve the results.  The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly, work as a team.
Expected Schedule
• This is a second shift position
• Normal working hours are expected from 15:00-23:30, Monday through Friday, but may change based on business demands.
• Depending on business conditions/demand, working hours may include overtime and on-call responsibilities.
Core Responsibilities
• Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
• Perform delivery and support work according to standard methods and processes
• Execute time-critical support of industrial IT solutions
• Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
• Use delegated authority from global operations teams to manage local infrastructure solutions
• Proficient in general network design and troubleshooting from a connected device perspective
• Provide continual communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
• Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
• Install, configure, and support various handheld barcode scanning devices
• Install, configure, and support specialized barcode printers
• Have a good understanding of LAN connectivity (wired & Wi-Fi) in support of existing infrastructure
• Assist PC Users in utilizing PC applications for office & factory automation and solving business problems.
• Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
• Image & configure new and existing machines to end-user expectations
• Deploy new computers to end-users by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs. is involved.
• Ability to produce documentation for Knowledgebase solutions
• Rotational on-call support
• Participate in global projects that have an impact on the local business, as needed
• Other duties as assigned by Onsite Manager
Required Competencies
• Is dedicated to delivering customer value
• Has ability to build effective relationships
• Has solid communication skills
• Work patiently with end-users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions
• Is open to change and enjoys the challenge of unfamiliar tasks
• Pursues tasks with energy, drives and has a need to finish
• Broad IT background
• Has fluency in English, both written and spoken
• Experience in Cloud technologies a plus
Education Require
Bachelor's Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Experience Required
• Ideally, at least 5 years' experience in a manufacturing environment.
• Five years of IT experience preferred.
• Experience working in a highly matrixed organization.
• Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.
• The ideal candidate will be highly motivated with a strong sense of urgency.
***Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
Details:
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.